Customer Service Excellence Leader

17 hours ago


Retford, Nottinghamshire, United Kingdom pib Group Full time
Job Title: Customer Service Excellence Leader

We are seeking a highly motivated and experienced Customer Service Excellence Leader to join our People Services team at the PIB Group. As a key member of our team, you will be responsible for driving customer service excellence and ensuring seamless people processes across the organization. This is an exciting opportunity to join a dynamic team and contribute to the growth and success of the PIB Group.

Main Responsibilities:
  • Lead and manage a team responsible for delivering core people services, ensuring tasks are completed efficiently and accurately.
  • Drive excellent customer service across all channels, ensuring queries are promptly and professionally resolved.
  • Proactively organize and coordinate tasks, balancing workloads and meeting deadlines.
  • Ensure data accuracy and compliance with GDPR regulations.

Requirements:
  • CIPD Level 3 qualification (minimum).
  • Experience in customer service-oriented environments, with a proven ability to lead teams.
  • Strong organizational skills, with the ability to plan, delegate, and prioritize tasks in high-volume environments.

About the Benefits

In addition to a competitive salary, we offer a comprehensive benefits package, including an annual bonus scheme, pension scheme, death in service benefit, and generous holiday allowance.
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