Customer Service Operations Leader

1 day ago


Retford, Nottinghamshire, United Kingdom hireful Full time

Your Opportunity:

Hireful is seeking a highly skilled People Services Team Manager to join our dynamic team in Retford. This exciting opportunity offers a challenging and rewarding role in which you will have the chance to make a real impact on the success of our business.

About the Role:

  • This is a full-time role, working 37 hours per week.
  • The ideal candidate will have experience in a customer service-oriented environment, with a proven ability to lead a team.
  • You will be responsible for leading a small team delivering core people services, ensuring tasks are completed efficiently and accurately, in line with Service Level Agreements (SLAs).
  • You will drive excellent customer service across all channels, including the query system and calls, ensuring that queries are triaged, allocated and resolved promptly and professionally.

About You:

  • For this role, we require a CIPD Level 3 qualification (minimum).
  • You should have experience in managing multiple tasks and deadlines simultaneously, with a focus on delivering high-quality work.
  • Additionally, you should have forward-thinking and be able to implement process improvements that enhance team efficiency and service delivery.

Salary and Benefits:

The successful candidate can expect a competitive salary of £49,000 - £60,000 per annum, depending on experience. In addition to your salary, you will receive a comprehensive benefits package, including a generous holiday allowance, death in service benefit, company pension scheme, and more.



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