Customer Service Operations Leader
1 day ago
Your Opportunity:
Hireful is seeking a highly skilled People Services Team Manager to join our dynamic team in Retford. This exciting opportunity offers a challenging and rewarding role in which you will have the chance to make a real impact on the success of our business.
About the Role:
- This is a full-time role, working 37 hours per week.
- The ideal candidate will have experience in a customer service-oriented environment, with a proven ability to lead a team.
- You will be responsible for leading a small team delivering core people services, ensuring tasks are completed efficiently and accurately, in line with Service Level Agreements (SLAs).
- You will drive excellent customer service across all channels, including the query system and calls, ensuring that queries are triaged, allocated and resolved promptly and professionally.
About You:
- For this role, we require a CIPD Level 3 qualification (minimum).
- You should have experience in managing multiple tasks and deadlines simultaneously, with a focus on delivering high-quality work.
- Additionally, you should have forward-thinking and be able to implement process improvements that enhance team efficiency and service delivery.
Salary and Benefits:
The successful candidate can expect a competitive salary of £49,000 - £60,000 per annum, depending on experience. In addition to your salary, you will receive a comprehensive benefits package, including a generous holiday allowance, death in service benefit, company pension scheme, and more.
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