Customer Experience Manager
3 weeks ago
**Job Title:** Customer Experience Manager
About the Role:
We are seeking a skilled Customer Experience Manager to join our team at Octagon Group. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support.
Key Responsibilities:
- Manage customer relationships and communicate effectively to ensure timely resolution of queries.
- Collaborate with internal teams to drive continuous improvement in customer service processes.
- Develop and implement strategies to improve customer satisfaction and loyalty.
Requirements:
- Bachelor's degree or HNC/HND in a relevant field.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
Benefits:
- Competitive salary: £45,000 - £55,000 per annum.
- Opportunities for career growth and professional development.
- A supportive and dynamic work environment.
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Order Management and Customer Services Lead
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