Customer Experience Manager

3 weeks ago


Retford, Nottinghamshire, United Kingdom Octagon Group Full time

**Job Title:** Customer Experience Manager

About the Role:

We are seeking a skilled Customer Experience Manager to join our team at Octagon Group. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support.

Key Responsibilities:

  • Manage customer relationships and communicate effectively to ensure timely resolution of queries.
  • Collaborate with internal teams to drive continuous improvement in customer service processes.
  • Develop and implement strategies to improve customer satisfaction and loyalty.

Requirements:

  • Bachelor's degree or HNC/HND in a relevant field.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.

Benefits:

  • Competitive salary: £45,000 - £55,000 per annum.
  • Opportunities for career growth and professional development.
  • A supportive and dynamic work environment.


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