Club Membership Acquisition Specialist

4 days ago


Northampton, Northamptonshire, United Kingdom Virgin Active Full time
About Us: At Virgin Active, we are committed to changing people's lives for the better through wellness. Our team is dedicated to delivering a unique leisure and relaxation experience throughout all our clubs, embodying Virgin Active values and maintaining high Brand Standards. We are currently seeking an experienced Sales Membership Manager to join our Club teams, supporting the management of our clubs and driving success.

The Role: As a Sales Membership Manager at Virgin Active, you will be responsible for leading the Experience Team to deliver outstanding members' and prospects' experiences daily, exceeding expectations and fostering loyalty. You will be accountable for all sales for your assigned club, ensuring all sales budgets are achieved, including volume, revenue and sales mix, junior memberships and joining fee budgets. Additionally, you will produce accurate, transparent reports and analysis as required by the General Manager, Regional Business Director, and the rest of the business.

Your Key Responsibilities:
  • Lead the Experience Team to deliver outstanding members' and prospects' experiences daily, exceeding expectations and fostering loyalty.
  • Direct accountability for leading the Experience team, ensuring the club is fully staffed to deliver exceptional service and meet daily budgets.
  • Accountable for all sales for your assigned club, ensuring all sales budgets are achieved, including volume, revenue and sales mix, junior memberships and joining fee budgets.
  • Produce accurate, transparent reports and analysis as required by the General Manager, Regional Business Director, and the rest of the business.
  • Take on the responsibilities of the Duty Shift as needed, demonstrating flexibility and dedication to the needs of the business, leading by example in all aspects of club management.

What We Offer:
  • £45,000 - £55,000 per annum, depending on experience.
  • Access to The Peoples Pension, with our contributions at 3%.
  • Discounts across Virgin Active - everything from guest passes to 50% off PT sessions.
  • You will join Virgin Family - where not only can you communicate with your colleagues across Virgin Group, but also enjoy many discounts (including Virgin Atlantic, Virgin Holidays, and Virgin Media/O2).
  • Access to ePoints, offering loads of online discounts to retailers.


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