Deputy General Manager

2 weeks ago

London, Greater London, United Kingdom The Soho Hotel Full time

About the Role:

We are seeking a highly skilled and experienced Deputy General Manager to join our team at The Soho Hotel. As a key member of our management team, you will be responsible for overseeing the hotel's entire operation, including Events, Food and Beverage, Front Office, Housekeeping, and the Kitchen.

Key Responsibilities:

  • Oversee the daily operations of the hotel to ensure seamless service delivery.
  • Manage profit and loss, revenue management, and cost control to optimise financial performance.
  • Build and maintain strong relationships with guests, ensuring their needs are met and expectations surpassed.
  • Ensure team member welfare and foster strong team relationships through effective people management.
  • Comply with statutory and legal requirements for fire, hygiene, health and safety, licensing, and employment law, ensuring all managers are informed and compliant.
  • Attend key meetings in the absence of the General Manager, including General Managers, Operations, and Head of Departments meetings.
  • Assist with recruitment, training, and development to ensure the team reaches its full potential and delivers exceptional customer service.

What We Offer:

  • Competitive salary to be discussed at venue.
  • Access to Wagestream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
  • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
  • Discounted cinema tickets, gym membership, travel, retailers and restaurants
  • Complimentary meals on shift
  • Referral bonus scheme for recommending top talent
  • Flexible scheduling without split shifts
  • Dry cleaning service for work attire and discounted personal dry cleaning
  • Enhanced holiday allowance based on length of service
  • Season ticket loan for convenient commuting
  • Ongoing training, professional development, and fully funded English lessons
  • Regular social events, team activities, and fitness sessions
  • Benefits like cycle to work scheme and annual long service awards
  • One allocated paid day per year for volunteering work
  • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
  • And much more

About Firmdale Hotels:

Firmdale Hotels is an international, award-winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World-renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

  • Times Best Places to Work 2024
  • The King's Award for Enterprise 2024 for outstanding contribution to International Trade
  • Manager of the Year – Helle Jensen – Cateys 2024
  • Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
  • Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
  • Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world
  • Whitby Hotel, Crosby Street and Warren Street - Michelin keys
  • The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
  • Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

Join us at The Soho Hotel and be part of a team that values excellence, creativity, and a genuine passion for hospitality. Apply now to start your journey with Firmdale Hotels.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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