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Duty Manager M&S

2 months ago

Sutton Coldfield, Birmingham, United Kingdom SSP Careers Full time
About the Role

We are seeking a highly motivated and experienced Duty Manager to join our team at M&S Sutton Station. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day running of the store, providing exceptional customer service, and leading a team of colleagues to deliver outstanding results.

Key Responsibilities
  • Lead and motivate a team of colleagues to deliver exceptional customer service and achieve sales targets.
  • Manage the store's opening and closing procedures, ensuring a clean and welcoming environment for customers.
  • Coordinate team efforts to achieve operational excellence, adhering to guidelines and completing necessary documentation.
  • Focus on operational efficiency, staying informed about unit performance, and championing improvements and simplifications.
  • Recognize and celebrate exceptional service within the team, leading by example and promoting inclusivity and motivation.
  • Build strong relationships with colleagues, communicate effectively, and make thoughtful decisions to ensure the team's success and deliver excellence in customer service.
What We Offer
  • Competitive pay rates and benefits package.
  • Opportunities for career development and growth within the company.
  • A dynamic and supportive work environment.
  • Access to award-winning training and development programs.
  • A range of employee discounts and benefits.
Requirements
  • At least 1 year of experience working as a supervisor in a similar retail role.
  • Excellent communication and leadership skills.
  • Able to work flexible hours, including evenings and weekends.
  • Ability to handle and serve alcohol.

If you are a motivated and experienced retail professional looking for a new challenge, please apply now to join our team as a Duty Manager at M&S Sutton Station.