Customer Service Expert

2 days ago


Solihull, Solihull, United Kingdom Grafton Group plc Full time

Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Expert in one of our builders' merchants branches.

About the Role

This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and providing a first-class shopping experience for our customers.

As a Customer Service Expert, you will be responsible for:

  • Providing excellent customer service to our customers, responding to their queries and resolving any issues in a professional and timely manner.
  • Till processing including cash, account and credit card transactions, ensuring accuracy and security at all times.
  • Working closely with colleagues to achieve sales targets and provide a seamless shopping experience for our customers.

What We Offer

In return for your hard work and dedication, we offer a competitive salary of £22,000 per annum, plus a range of benefits including:

  • A profit-based bonus scheme, offering up to £175 per month.
  • Free health cash plan, making it easy for you and your family to access healthcare services.
  • Discounts and offers at thousands of retailers, cinemas, restaurants, amusement parks and gyms.
  • Generous staff discount on all products sold in store.
  • Competitive company pension scheme.
  • Cycle to work scheme.
  • Holiday buying scheme.
  • Free life assurance.
  • Share save scheme.

About Us

We are part of Grafton Group plc, the UK's largest builders' merchant. Our company prides itself on being an equal opportunities employer and is committed to creating a diverse and inclusive work environment. We value our colleagues and strive to provide a safe and supportive workplace.



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