Credit and Retention Manager

4 weeks ago

London, Greater London, United Kingdom Vodafone Full time
Join Vodafone UK's Consumer Team

We're a global technology communications company that empowers people and businesses to thrive in a digital world. Our focus is on innovation, sustainability, and customer loyalty, leveraging cutting-edge technology to enhance communication and improve lives.

About the Role

We're seeking a skilled Credit and Retention Manager to join our Consumer team. As a key member of our team, you'll play a crucial role in understanding the drivers of customer churn across the customer lifecycle. You'll work closely with other members of the Talkmobile team and external suppliers to implement changes, including credit reference agencies, fraud teams, CVM, and call centres.

Key Responsibilities
  • Forensically understand performance and implement improvements with channels
  • Develop accurate business cases to stack rank commercial opportunities
  • Prioritize churn activity to drive the biggest improvements
  • Manage external vendors and internal virtual teams
  • Translate data into operational action plans
Requirements

We're looking for someone with extensive commercial experience, preferably in mobile telecoms or Home Broadband. Experience with ID & credit checking processes is essential. You'll also need to be an extremely competent relationship builder, able to influence senior management. SQL skills are an advantage.

What We Offer

We offer an extensive benefits package, including employee discounts, retail vouchers, pension plan, and share schemes. We're committed to supporting your career development with top-of-the-range learning and development tools and market-leading parental leave policies.

Vodafone UK is regulated by the Financial Conduct Authority, and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators' standards.

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