Credit and Retention Manager

4 weeks ago


London, Greater London, United Kingdom Vodafone Full time
About the Role

We are seeking a highly skilled Credit and Retention Manager to join our team at Vodafone UK. As a key member of our Consumer team, you will play a crucial role in driving customer retention and reducing churn across the customer lifecycle.

Key Responsibilities
  • Understand the drivers of churn and develop accurate business cases to stack rank commercial opportunities.
  • Work closely with channels to forensically understand performance and implement improvements.
  • Develop and implement changes with credit reference agencies, fraud teams, CVM, and call centres.
  • Collaborate with external suppliers and internal virtual teams to drive churn reduction.
  • Produce high-quality analytical reports to inform business decisions.
Requirements
  • Previous experience with ID & credit checking processes.
  • Extensive commercial experience in mobile telecoms or Home Broadband.
  • Strong analytical skills with the ability to translate data into operational action plans.
  • Excellent relationship building and influencing skills.
  • Ability to manage external vendors and internal virtual teams.
What We Offer

We offer a comprehensive benefits package, including employee discounts, retail vouchers, pension plan, and share schemes. We also provide top-of-the-range learning and development tools and market-leading parental leave policies.

Vodafone UK is committed to promoting Inclusion for All and creating a workplace that is fully representative of the communities and customers we serve.



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