Call Centre Training and Development Lead

3 days ago


Chelmsford, Essex, United Kingdom Ramsay Health Care UK Operations Ltd Full time

We are currently seeking a highly motivated and experienced Call Centre Training and Development Lead to join our National Enquiry Centre team at Ramsay Health Care UK Operations Ltd. As a senior member of our operations team, you will be responsible for leading the development and delivery of training programs to ensure our staff have the necessary skills to provide excellent customer service and sales.

This is an excellent opportunity to lead a team of trainers and developers, creating engaging and effective training materials that meet the needs of our business. You will work closely with our Operational Team to identify training needs and develop solutions that drive business results.

The successful candidate will have a strong background in training and development, with excellent leadership and management skills. You should be able to motivate and inspire a team of trainers and developers, ensuring they have the necessary resources and support to succeed. A salary of £40,000 - £50,000 per annum, depending on experience, is offered, along with a comprehensive benefits package.

Your responsibilities will include:

  • Leading the development and delivery of training programs to ensure our staff have the necessary skills to provide excellent customer service and sales.
  • Mentoring and coaching a team of trainers and developers to ensure they have the necessary skills and knowledge to succeed.
  • Collaborating with our Operational Team to identify training needs and develop solutions that drive business results.

We are committed to providing our employees with a supportive and inclusive work environment, where they can grow and thrive.



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