Service Desk Coordinator

7 days ago

Paisley, Renfrewshire, United Kingdom Pertemps Network Group Full time
{"Job Summary

We are seeking a highly organized and customer-focused Service Desk Coordinator to join our team at Pertemps Network Group. The successful candidate will be responsible for managing and prioritizing the workload of our engineering team, ensuring that customer deadlines are met and that customers are kept updated on the progress of outstanding works.

Key Responsibilities

* Manage and prioritize the workload of the engineering team
* Ensure customer deadlines are met
* Keep customers updated on the progress of outstanding works
* Assist in ensuring the team follow established procedures and quality standards
* Promote positive customer service
* Assess the needs of both customers and engineers to ensure balance is maintained in a busy environment
* Alert management on issues and assist in the resolution of such matters
* Understand customer contracts and assist in delivering to service level agreements
* Run and distribute scheduled and ad-hoc reporting as per contract/management requirements
* Work with engineering and maintenance teams to ensure workload is completed and works are scheduled and actioned as required
* Coordinate spares and parts procurement and scheduling of fitting

About You

* Customer Service/Contact Centre experience
* Experience scheduling orders/deliveries/engineers/visits
* Customer focused
* Experience with customer contact via phone and email
* Ability to thrive in a fast-paced environment
* Ability to use Microsoft packages confidently
* Positive attitude and ability to take ownership/responsibility of your own work

Working Pattern

The role will operate as 35.5 hours a week on average over a 4-week rolling rota of shifts. There are various different shift patterns that are available – these tend to operate between the earliest start time of 8am and the latest finish time of 8pm, across 7 days of the week to ensure cover. You will have a minimum of 2 days off each week (some weeks 3 days off) and will only work one weekend out of every 4.

What We Offer

* Competitive salary
* Opportunities for career development
* Collaborative and supportive team environment
* Recognition and reward for outstanding performance

If you are a motivated and customer-focused individual who is looking for a new challenge, please apply now

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