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Commercial Planning Coordinator

2 months ago


Paisley, Renfrewshire, United Kingdom Pertemps Network Group Full time

Pertemps Network Group is seeking a skilled Service Desk Coordinator to join their team. As a key member of the customer service team, you will be responsible for managing customer inquiries and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Manage customer inquiries and resolve issues via phone and email
  • Triage and diagnose faults using remote system data
  • Assist in ensuring team adherence to established procedures and quality standards
  • Run and distribute scheduled and ad-hoc reporting as per contract/management requirements

Requirements:

  • Customer Service/Contact Centre experience
  • Ability to use Microsoft packages confidently
  • Flexibility to work a variety of shift patterns, including evenings and weekends

What We Offer:

  • A competitive salary of £23,600
  • A minimum of 2 days off per week, with some weeks offering 3 days off
  • The opportunity to work for a leading business in the industry