Receptionist - Customer Service Representative

5 days ago


Paisley, Renfrewshire, United Kingdom CITB Full time

Job Summary:

The Receptionist will serve as the first point of contact for visitors and contractors arriving at the CITB National Construction College in Scotland. The successful candidate will provide exceptional customer service, ensuring a warm and welcoming experience for all visitors. Key responsibilities include managing shared mailboxes, answering phone calls, and directing calls appropriately. The Receptionist will also be responsible for coordinating with the Centre Manager on administration tasks and low-value purchasing.

Key Responsibilities:

  • Welcome visitors to the site, ensure visitors receive the site induction, and hand them over to the relevant member of staff.
  • Manage shared mailboxes, answering phone calls, handling enquiries, and direct calls appropriately.
  • Receive deliveries to site, sort and distribute incoming mail, and process outgoing mail.
  • Coordinate with the Centre Manager on administration tasks and low-value purchasing.
  • Assist and coordinate in the management of procuring stationery, PPE, training, and facilities materials.
  • Utilize CHIP to create delegate lists and the training register.
  • Provide an instant response in accordance with set procedures for all emergencies.
  • Manage meeting rooms and hot desks; prepare reports on room usage for the estate team to ensure efficient allocation of resources.
  • Assist with registration of attendance of incoming learners to the centre by taking note and passing information on missing and late learners onto Welfare, Support Services, and Programme Managers.
  • Control and monitor access passes by creating, distributing, and recording access control passes and lanyards to learners, visitors, and contractors.
  • Perform ad-hoc administration duties.

Requirements:

  • Experience of working in a similar, customer-facing role.
  • Training and experience in Customer Service.
  • Proficient use of Microsoft Office, including Excel and Word.
  • Strong organisational skills.
  • Strong communication skills.
  • An understanding of facilities and procurement.

Benefits:

  • 33 days holiday per year (including bank holidays).
  • Flexible benefits including childcare vouchers, cycle to work, and insurance.
  • Pension scheme.
  • Employee discounts.
  • Long service awards.
  • CITB recognition scheme.
  • Employee assistance programme.


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