Customer Service Representative II
6 days ago
About the Role:
The Customer Service Representative will provide high-level customer service to internal and external customers with the goal of maintaining meaningful business relationships. Our ideal candidate will be customer-oriented, an advocate for Thermo Fisher Scientific, and be eager to drive growth.
A Day in the Life:
- Provide professional communication to our customers and internal support teams.
- Utilize a sales order entry system, website, and knowledge base resources to provide accurate and timely assistance with order placements and status inquiries (pricing, availability, order status, shipping details, etc.).
- Follow established service quality standards and meet order and inquiry processing time standards (talk time, after-call work, order accuracy, etc.).
Key Performance Indicators:
- Meet or exceed customer satisfaction targets.
- Process orders and inquiries in a timely and accurate manner.
- Develop and maintain strong relationships with customers and internal stakeholders.
Requirements:
- High school diploma or equivalent required. Bachelor's degree preferred.
- Two years of related customer service experience preferred.
- Experience with personal computer applications such as Microsoft Outlook, Word, Excel, and PowerPoint.
Preferred Qualifications:
- Solid understanding of Oracle JD Edwards Enterprise One Software and SAP Software.
- Ability to repetitively type, have considerable interaction on the telephone, and regular view a computer monitor.
- Ability to demonstrate judgment, tact, and diplomacy in dealing with customers, as well as the ability to handle confidential and/or proprietary information.
- Initiative and organization skills are extremely valuable to ensure good customer service.
What We Offer:
We offer a competitive salary, an annual incentive bonus plan, and a range of other employee benefits
-
Customer Service Representative II
1 month ago
Paisley, Renfrewshire, United Kingdom Thermo Fisher Scientific Full timeWork ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionAbout Thermo Fisher Scientific Inc.Thermo Fisher Scientific Inc. is a world-class company that is revolutionizing the field of scientific research. Our mission is to enable our customers to make the world healthier, cleaner, and safer. As a global leader in serving science, we are...
-
Customer Service Representative II
2 days ago
Paisley, Renfrewshire, United Kingdom Thermo Fisher Scientific Full timePurpose: Deliver exceptional customer service, manage orders, and provide timely updates to ensure customer satisfaction.Nature of Experience:Order ManagementCore Customer Service expertiseKey Responsibilities:Provide customer service and supportManage orders from quote to cashResolve customer complaints and issuesUtilize CRM systems and practicesDevelop...
-
Customer Service Representative II
2 days ago
Paisley, Renfrewshire, United Kingdom Thermo Fisher Scientific Full timePurpose: Deliver exceptional customer service, manage orders, and provide timely updates to ensure customer satisfaction.Nature of Experience:Order ManagementCore Customer Service expertiseKey Responsibilities:Provide customer service and supportManage orders from quote to cashResolve customer complaints and issuesUtilize CRM systems and practicesDevelop...
-
Customer Service Representative
7 days ago
Paisley, Renfrewshire, United Kingdom Diligenta Full time £21,840 - £23,000About DiligentaDiligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We pride ourselves on delivering exceptional customer service to millions of customers on behalf of well-known brands.Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team. As a Customer...
-
Inside Sales Representative II
3 days ago
Paisley, Renfrewshire, United Kingdom Thermo Fisher Scientific Full timeAbout the Role:As a Sales Development Representative at Thermo Fisher Scientific, you will play a critical role in driving business growth and revenue expansion. Your primary responsibility will be to develop and execute sales strategies to penetrate and grow existing and new business opportunities.Key Responsibilities:Develop a deep understanding of the...
-
Inside Sales Representative II
3 days ago
Paisley, Renfrewshire, United Kingdom Thermo Fisher Scientific Full timeAbout the Role:As a Sales Development Representative at Thermo Fisher Scientific, you will play a critical role in driving business growth and revenue expansion. Your primary responsibility will be to develop and execute sales strategies to penetrate and grow existing and new business opportunities.Key Responsibilities:Develop a deep understanding of the...
-
Inside Sales Representative II
4 weeks ago
Paisley, Renfrewshire, United Kingdom ThermoFisher Scientific Full timeWork ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionInside Technical Sales SpecialistJoin our dynamic team at Thermo Fisher Scientific Inc. as an Inside Sales Representative As a Sales professional, you will play a crucial role in driving the growth of our Biosciences sales team. With a focus on the 3D cell culture, genome editing and...
-
Paisley, Renfrewshire, United Kingdom Thermo Fisher Scientific Full timeJob SummaryWe are seeking a highly skilled Technical Applications Specialist II, Clinical Genomics to join our team at Thermo Fisher Scientific. This role will provide technical support for our Next Generation Sequencing (NGS) portfolio, particularly Ion Torrent and Oncomine Assays.Key ResponsibilitiesProvide technical support for NGS products and workflows...
-
Paisley, Renfrewshire, United Kingdom Thermo Fisher Scientific Full timeJob SummaryWe are seeking a highly skilled Technical Applications Specialist II, Clinical Genomics to join our team at Thermo Fisher Scientific. This role will provide technical support for our Next Generation Sequencing (NGS) portfolio, particularly Ion Torrent and Oncomine Assays.Key ResponsibilitiesProvide technical support for NGS products and workflows...
-
Customer Service Representative
8 hours ago
Paisley, Renfrewshire, United Kingdom Arnold Clark. Full timeWe are seeking a highly skilled Customer Service Executive to join our team at Arnold Clark. As a key member of our Click & Collect branch, you will be responsible for delivering exceptional customer experiences and helping our customers achieve their goals.Key Responsibilities:Provide outstanding customer service and support to our customers, ensuring their...
-
Customer Service Representative
5 hours ago
Paisley, Renfrewshire, United Kingdom Arnold Clark. Full timeWe are seeking a highly skilled Customer Service Executive to join our team at Arnold Clark. As a key member of our Click & Collect branch, you will be responsible for delivering exceptional customer experiences and helping our customers achieve their goals.Key Responsibilities:Provide outstanding customer service and support to our customers, ensuring their...
-
Customer Service Representative
4 days ago
Paisley, Renfrewshire, United Kingdom Arnold Clark. Full timeJob DescriptionWe are seeking a highly skilled Customer Service Executive to deliver exceptional customer experiences at Arnold Clark's Linwood branch. As a key member of our team, you will play a vital role in helping customers achieve their goals and exceed their expectations.Key Responsibilities:Provide world-class customer service, responding to customer...
-
Customer Service Representative
4 days ago
Paisley, Renfrewshire, United Kingdom Arnold Clark. Full timeJob DescriptionWe are seeking a highly skilled Customer Service Executive to deliver exceptional customer experiences at Arnold Clark's Linwood branch. As a key member of our team, you will play a vital role in helping customers achieve their goals and exceed their expectations.Key Responsibilities:Provide world-class customer service, responding to customer...
-
Customer Service Representative
3 days ago
Paisley, Renfrewshire, United Kingdom Randstad Delivery (GBS) Full timeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Field Agent for Randstad Delivery (GBS). As a Field Agent, you will be responsible for interacting with customers in various locations, providing exceptional service, and driving business growth.Key Responsibilities:Provide excellent customer...
-
Customer Service Representative
3 days ago
Paisley, Renfrewshire, United Kingdom Randstad Delivery (GBS) Full timeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Field Agent for Randstad Delivery (GBS). As a Field Agent, you will be responsible for interacting with customers in various locations, providing exceptional service, and driving business growth.Key Responsibilities:Provide excellent customer...
-
Customer Service Representative
6 days ago
Paisley, Renfrewshire, United Kingdom Randstad Delivery (GBS) Full timeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Field Agent for Randstad Delivery (GBS). As a Field Agent, you will be responsible for interacting with customers in various locations, providing exceptional service, and driving business growth.Key Responsibilities:Provide excellent customer...
-
Customer Service Representative
7 days ago
Paisley, Renfrewshire, United Kingdom Randstad Delivery (GBS) Full timeJob Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Field Agent for Randstad Delivery (GBS). As a Field Agent, you will be responsible for interacting with customers in various locations, providing exceptional service, and driving business growth.Key Responsibilities:Provide excellent customer...
-
Manufacturing Technician II
4 weeks ago
Paisley, Renfrewshire, United Kingdom Thermo Fisher Scientific Full timeRole Overview: As a Manufacturing Technician II, you will play a vital role in the production of Cell Culture Media tailored for the biotechnology sector. Your responsibilities will include: Adhering to established protocols and guidelines to ensure quality and consistency in production. Operating both semi-automated and fully automated machinery...
-
Customer Service Representative
2 weeks ago
Paisley, Renfrewshire, United Kingdom CITB Full timeJob Title: ReceptionistLocation: CITB National Construction College, ScotlandSalary: £24,000 per annumWorking Hours: Monday to Thursday, 9am to 5pm, and Friday, 9am to 1pmPlace of Work: Onsite, CITB National Construction College, ScotlandJob Summary:The Receptionist will be the first point of contact for visitors and contractors arriving at the CITB...
-
Customer Service Representative
4 months ago
Paisley, Renfrewshire, United Kingdom William Hill Full timeJob description People don't just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about getting to know our customers and the communities in which...