Customer Service Representative II

6 days ago


Paisley, Renfrewshire, United Kingdom Thermo Fisher Scientific Full time

About the Role:

The Customer Service Representative will provide high-level customer service to internal and external customers with the goal of maintaining meaningful business relationships. Our ideal candidate will be customer-oriented, an advocate for Thermo Fisher Scientific, and be eager to drive growth.

A Day in the Life:

  • Provide professional communication to our customers and internal support teams.
  • Utilize a sales order entry system, website, and knowledge base resources to provide accurate and timely assistance with order placements and status inquiries (pricing, availability, order status, shipping details, etc.).
  • Follow established service quality standards and meet order and inquiry processing time standards (talk time, after-call work, order accuracy, etc.).

Key Performance Indicators:

  • Meet or exceed customer satisfaction targets.
  • Process orders and inquiries in a timely and accurate manner.
  • Develop and maintain strong relationships with customers and internal stakeholders.

Requirements:

  • High school diploma or equivalent required. Bachelor's degree preferred.
  • Two years of related customer service experience preferred.
  • Experience with personal computer applications such as Microsoft Outlook, Word, Excel, and PowerPoint.

Preferred Qualifications:

  • Solid understanding of Oracle JD Edwards Enterprise One Software and SAP Software.
  • Ability to repetitively type, have considerable interaction on the telephone, and regular view a computer monitor.
  • Ability to demonstrate judgment, tact, and diplomacy in dealing with customers, as well as the ability to handle confidential and/or proprietary information.
  • Initiative and organization skills are extremely valuable to ensure good customer service.

What We Offer:

We offer a competitive salary, an annual incentive bonus plan, and a range of other employee benefits



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