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Service Desk Operations Manager

2 months ago

Paisley, Renfrewshire, United Kingdom Search Consultancy LTD Full time

Job Summary:

We are seeking an experienced Service Desk Coordinator to join our team at Search Consultancy LTD. As a key member of our operations team, you will play a crucial role in ensuring the smooth delivery of our services to our clients.

Main Responsibilities:

  • Coordinate and organize the workload of our team of engineers to ensure that customer deadlines are met.
  • Direct engineering resource to ensure that customer deadlines are met.
  • Assist in the delivery of customer Key Performance Indicators (KPIs) to ensure that targets are met.
  • Assess the needs of customers and engineers to ensure that a balance is maintained in a busy environment.
  • Understand customer contracts and assist in delivering KPI Targets.

Requirements:

  • Experience in an administrative role, preferably in the FM industry.
  • Excellent communication and organizational skills.
  • Experience in scheduling, coordinating, and planning.
  • Proficiency in Microsoft Word and Excel.

What We Offer:

  • A competitive salary and benefits package.
  • The opportunity to work with a successful and established business in the FM industry.
  • A fast-paced and dynamic work environment.

About Us:

Search Consultancy LTD is an equal opportunities recruiter and welcomes applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation, or age.