Customer Service Desk Manager

4 weeks ago

Paisley, Renfrewshire, United Kingdom Chart Industries Full time
Exciting Opportunity for a Customer Service Desk & Inside Sales Manager

The big picture of this role will be to build a European Commercial Aftermarket and Revenue Operations Team to support our strategic initiatives in the Region, we are offering a unique opportunity for you to become part of our European Revenue Operations team.

This new position combines Customer Service Desk with Inside Sales Management. The job is to establish and lead a team of 5 to 10 Customer Service Desk co-ordinators and Inside Sales Professionals and to effectively execute the strategy for Customer Service and Inside Sales performance within the region. You will roll up the sleeves and work with the team initially to secure the development and implementation of the organization.

Key Responsibilities:

  • Play an integral part in the continued development of the European Service Desk and Collaboratively work with colleagues and teams in Howden to enhance customers' experience and increase level of service to customers.
  • Develop processes and procedures focusing on expanding customers spend on low account, through remote sales, calls, emails, LinkedIn, website etc. to grow order intake and reactivate accounts and support campaigns and strategic focus in the region.
  • Support the development of the Aftermarket route to market through the deployment of market coverage and customer segmentation models and an ongoing assessment of sales effectiveness and capacity.
  • Follow, challenge and contribute to continuous improvement of processes, along with identifying key performance indicators to secure proper action and focus.
  • In this role you can expect approx. 25% travel for internal meetings

Requirements:

  • 3-5 years of working with market, products, service offerings and customer base in industrial process handling equipment
  • Strong work ethic and interpersonal skills and customer centric mindset
  • High Business acumen and commercial background with strong understanding of delivering high level customer service.
  • Strong presentation skills and experienced communicator with confidence to influence and present to colleagues at all levels.
  • Ability to work on multiple tasks, potentially with conflicting deadlines and fast-paced environment while producing quality work. Self-motivated, energetic, and proactive.
  • Team player with proven ability to execute on key metrics and effectively work with matrix structures.
  • Fluent verbal & written language skills in English, as we are a global organisation with English as corporate language.

What We Offer:

  • A flexible and supportive work environment.
  • A competitive salary.
  • Generous holiday entitlement package.
  • Howden Pension Plan with Scottish Widows.
  • Healthcare cash plan with Healthshield.
  • Access to My Howden Benefits & Wellbeing Portal – Cycle2Work programme, range of discounts across various retailers, wealth of information to support health & wellbeing.
  • Group Life Assurance plan at 3x salary.
  • Group Income Protection plan.
  • Opportunity to be involved in our ESG 'Bright Future' initiatives – STEM ambassador & volunteering.
  • Dedicated Service – Free Counselling, Physiotherapy, financial support etc.
  • Training & Development Opportunities.
  • Enhanced Maternity, Paternity, shared parental and adoption leave pay.

We are an equal opportunities employer and welcome applications from all qualified candidates.

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