Sales and Customer Service Executive

1 week ago


StokeonTrent, Stoke-on-Trent, United Kingdom Hometree Marketplace Limited Full time

**About Hometree Marketplace Limited**

We are a leading provider of renewable energy solutions, offering flexible financing options and sustainable energy services to homeowners. Our mission is to make it feasible for individuals to adopt eco-friendly technologies and upgrade their homes.

**The Role**

The Sales and Renewals Executive will play a key part in our sales team, managing inbound sales inquiries and handling plan renewals. This role requires strong commercial awareness, adaptability, and a commitment to delivering exceptional customer service in a fast-paced contact center environment.

  • Manage Inbound Sales Inquiries: Respond promptly and professionally to new inbound sales inquiries, providing potential customers with relevant information and guidance to facilitate their decision-making.
  • Achieve Sales and Renewal Targets: Meet or exceed set targets for both new sales and renewals, contributing to the overall success of the sales team.
  • Demonstrate Commercial Awareness: Exhibit a strong understanding of our products, services, and market positioning, using this knowledge to address customer needs effectively.
  • Adaptability and Problem-Solving: Adapt to changing customer needs, sales tactics, or operational requirements, showing resilience in a high-pressure environment.
  • Collaborate with Team Members and Management: Work closely with the sales team and managers to share insights, provide feedback, and continuously improve sales strategies and customer service practices.

**What We're Looking For**

  • Self-Motivated A confident self-starter with a passion for sales and delivering outstanding customer service.
  • Strong Communication Skills Possess strong interpersonal and communication skills, with articulate telephone manner and good grammar and spelling to effectively handle chats and emails.

**Estimated Salary:** £24k basic plus up to 50% bonus (plus benefits) making it approximately £36k per annum. The location is Stoke on Trent, where you will work in the office Monday - Friday.



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