Insurance Claims Specialist

5 days ago


Basford StokeonTrent Staffordshire, United Kingdom Everpool Recruitment Full time
About the Role

We are seeking a skilled Insurance Claims Specialist to join our team at Everpool Recruitment. As a Claims Resolution Expert, you will be responsible for handling a caseload of insurance claims across a multi-client team.

Key Responsibilities
  • Owning a caseload of insurance claims and being available to field calls from customers, clients, and suppliers.
  • Being responsible for the pivotal part of the customer journey regarding their insurance claim.
  • Engaging with clients, customers, and suppliers via an omni-channel approach which includes email, phone, and our bespoke messaging service.
Requirements
  • Previous customer service experience.
  • Previous insurance industry experience (household) - desirable but not essential.
  • Good IT skills with the ability to use multiple systems (Microsoft, bespoke packages).
  • Good communication skills.
  • Good organisation skills.
Benefits
  • 28 days holiday.
  • Birthday off work.
  • Charity Days Off.
  • Healthcare.
  • Can purchase extra holidays.
  • Cycle to work scheme.
  • Paid lunch once a week when in the office.
  • Team nights out.
  • Annual Staff awards.


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