Practice Business Manager
1 month ago
We are seeking an accomplished and versatile Business and Finance Manager to lead our successful medical practice teams at Park Lane Practice and Phoenix Surgery. As a key member of our team, you will be responsible for overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities, and maintaining an effective liaison with the accountant.
Main Duties of the Job- Oversee the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities.
- Functional management of all clinical and administrative staff.
- Direct line management of the following staff: Assistant practice manager, Practice Coordinator, Medical Secretaries, admin team.
- Managing the recruitment and retention of staff; develop, implement and embed an effective succession plan.
- Establishing, reviewing and regularly updating Job Descriptions and Person Specifications, ensuring all staff are legally and gainfully employed.
- Developing, implementing and embedding an effective staff appraisal process.
- Implementing effective systems for the resolution of disciplinary and grievance issues.
- Maintaining an effective overview of HR legislation.
- Managing the financial elements of the practice, including budgets, petty cash, etc. seeking to maximise income and reduce expenditure.
- Managing contracts for services cleaning, gardening, window cleaning etc.
- Maintaining an effective liaison with the accountant, overseeing practice accounts, ensuring year-end figures are presented.
- Briefing partners on all financial matters, including forecasting.
- Managing and processing partners drawings, PAYE and pensions for practice staff.
- Ensuring the practice has appropriate insurance cover.
- Developing, implementing and embedding an efficient business resilience plan (BRP).
- Coordinating the reviewing and updating of all practice policies and procedures.
- Leading change and continuous improvement initiatives; coordinating all projects within the practice.
- Coordinating and leading the compilation of practice reports and the practice development plan (PDP).
- Ensuring the team reach QOF targets (supported by the nursing and administrative leads).
- Managing the procurement of practice equipment, supplies and services.
- Aadopting a strategic approach to the management of all patient services matters.
- Developing, implementing and embedding an effective communication strategy (internal and external).
- Ensuring the practice maintains compliance with its NHS contractual obligations.
- Actively encouraging and promoting the use of patient online services.
- Liaising at external meetings as required.
- Marketing the practice appropriately.
- Supporting the management of the Patient Participation Group.
- Supporting the management of all complaints.
- The management of the premises, including health and safety aspects such as risk assessments and mandatory training.
- Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.
- Active member of the Brunel Health Group and Primary Care Networks.
Qualifications
- Educated to degree level in healthcare or business.
- Good standard of education with excellent literacy and numeracy skills.
- Leadership and/or Management Qualification.
Desirable
- AMSPAR Qualification.
Experience
- Experience in a management role in General Practice and healthcare setting with excellent communication and Leadership skills.
- Experience of managing accounting procedures, budget, cash flow forecasting, payroll and NHS pensions.
- Experience of managing large multidisciplinary teams.
- Experience of performance management, including appraisal writing, Staff development and disciplinary procedures.
- Experience of successfully developing and implementing projects.
- Experience of workforce planning, forecasting and development.
- Relevant health and safety experience.
- Experience of chairing meetings, producing agendas and minutes.
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