Practice Business Manager
4 weeks ago
To lead and manage the day-to-day operations of Park Lane Practice, ensuring the delivery of high-quality patient services and the achievement of strategic objectives. This role requires a strong leader with excellent communication and interpersonal skills, who can motivate and manage a team of staff to deliver excellent patient care and business performance.
Main Responsibilities- Oversee the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities.
- Manage and coordinate all aspects of practice functionality, including staff management, financial performance, and quality improvement initiatives.
- Develop and implement effective business resilience plans to ensure the practice's continuity and resilience.
- Lead change and continuous improvement initiatives, coordinating all projects within the practice.
- Coordinating and leading the compilation of practice reports and the practice development plan (PDP).
- Ensure the team reaches QOF targets (supported by the nursing and administrative leads).
- Manage the procurement of practice equipment, supplies, and services.
- Adopt a strategic approach to the management of all patient services matters.
- Develop, implement, and embed an effective communication strategy (internal and external).
- Ensure the practice maintains compliance with its NHS contractual obligations.
- Actively encourage and promote the use of patient online services.
- Liaise at external meetings as required.
- Market the practice appropriately.
- Support the management of the Patient Participation Group.
- Support the management of all complaints.
- Manage the premises, including health and safety aspects such as risk assessments and mandatory training.
- Ensure all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively.
Park Lane Practice is a thriving medical practice with a strong reputation for delivering high-quality patient services. We are part of the Brunel Health Group Federation and PCN6, a proactive group of practices implementing successful projects together. We are seeking an accomplished and pro-active leader with strong interpersonal skills who can maintain and develop our successful medical practice teams.
Person Specification- Essential:
- Education to degree level in healthcare or business.
- Good standard of education with excellent literacy and numeracy skills.
- Leadership and/or management qualification.
- Desirable:
- AMSPAR qualification.
- Essential:
- Experience in a management role in General Practice and healthcare setting with excellent communication and leadership skills.
- Experience of managing accounting procedures, budget, cash flow forecasting, payroll, and NHS pensions.
- Experience of managing large multidisciplinary teams.
- Experience of performance management, including appraisal writing, staff development, and disciplinary procedures.
- Experience of successfully developing and implementing projects.
- Experience of workforce planning, forecasting, and development.
- Relevant health and safety experience.
- Experience of chairing meetings, producing agendas, and minutes.
- Desirable:
- Experience in overseeing CQC inspections.
- Experience in working with Primary Care Networks.
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