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Practice Business Manager

2 months ago

Swindon, Swindon, United Kingdom Park Lane Practice Full time
Job Summary

We are seeking an accomplished and versatile Business and Finance Manager to lead our successful medical practice teams at Park Lane Practice and Phoenix Surgery. As a key member of our team, you will be responsible for overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities, and maintaining an effective liaison with the accountant.

Main Duties of the Job

The successful candidate will be responsible for:

  • Overseeing the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities
  • Functional management of all clinical and administrative staff
  • Direct line management of the following staff: Assistant practice manager, Practice Coordinator, Medical Secretaries, admin team
  • Managing the recruitment and retention of staff; develop, implement and embed an effective succession plan
  • Establishing, reviewing and regularly updating Job Descriptions and Person Specifications, ensuring all staff are legally and gainfully employed
  • Developing, implementing and embedding an effective staff appraisal process
  • Implementing effective systems for the resolution of disciplinary and grievance issues
  • Maintaining an effective overview of HR legislation
  • Managing the financial elements of the practice, including budgets, petty cash, etc. seeking to maximise income and reduce expenditure
  • Managing contracts for services cleaning, gardening, window cleaning etc.
  • Maintaining an effective liaison with the accountant, overseeing practice accounts, ensuring year-end figures are presented
  • Briefing partners on all financial matters, including forecasting
  • Managing and processing partners drawings, PAYE and pensions for practice staff
  • Ensuring the practice has appropriate insurance cover
  • Developing, implementing and embedding an efficient business resilience plan (BRP)
  • Coordinating the reviewing and updating of all practice policies and procedures
  • Leading change and continuous improvement initiatives; coordinating all projects within the practice
  • Coordinating and leading the compilation of practice reports and the practice development plan (PDP)
  • Ensuring the team reach QOF targets (supported by the nursing and administrative leads)
  • Managing the procurement of practice equipment, supplies and services
  • Aadopting a strategic approach to the management of all patient services matters
  • Developing, implementing and embedding an effective communication strategy (internal and external)
  • Ensuring the practice maintains compliance with its NHS contractual obligations
  • Actively encouraging and promoting the use of patient online services
  • Liaising at external meetings as required
  • Marketing the practice appropriately
  • Supporting the management of the Patient Participation Group
  • Supporting the management of all complaints
  • The management of the premises, including health and safety aspects such as risk assessments and mandatory training
  • Ensuring all staff have the appropriate level of training to enable them to carry out their individual roles and responsibilities effectively
  • Active member of the Brunel Health Group and Primary Care Networks
Person Specification

Qualifications

  • Educated to degree level in healthcare or business
  • Good standard of education with excellent literacy and numeracy skills
  • Leadership and/or Management Qualification

Desirable

  • AMSPAR Qualification

Experience

  • Experience in a management role in General Practice and healthcare setting with excellent communication and Leadership skills
  • Experience of managing accounting procedures, budget, cash flow forecasting, payroll and NHS pensions
  • Experience of managing large multidisciplinary teams
  • Experience of performance management, including appraisal writing, Staff development and disciplinary procedures
  • Experience of successfully developing and implementing projects
  • Experience of workforce planning, forecasting and development
  • Relevant health and safety experience
  • Experience of chairing meetings, producing agendas and minutes

Desirable

  • Experience in overseeing CQC inspection
  • Experience in working with Primary Care Network