Administrative Support Specialist

6 days ago

Liverpool, Liverpool, United Kingdom Ingeus Full time
About the Role

We are seeking an experienced and organized Administrative Support Specialist to join our team at Ingeus. As an Administrative Support Specialist, you will provide critical support to our staff, participants, and managers with a range of general administrative activities.

Key Responsibilities
  • Administration Support
    • Maintain stationery supplies and manage participant payments, vouchers, and BACS transactions.
    • Set up suppliers and manage general office petty cash procedures.
    • Manage all forms and supporting evidence for participant payments.
    • Process participant and contractual paperwork.
    • Maintain and improve robust admin systems and procedures.
    • Perform general day-to-day office maintenance, including post, booking of interpreters/taxis, and issuing and processing paperwork.
  • Team Support
    • Support the collation of performance data against key performance indicators, compliance, and quality standards.
    • Track and monitor audit compliance documentation and provide a weekly progress report.
    • Provide feedback to Employment Key Workers on quality and completion of participant paperwork.
    • Monitor participant feedback and collate 'Good News Stories.'
    • Monitor workshops and analyze customer feedback.
About Ingeus

Ingeus is a purpose-led organization that specializes in delivering employment, health, justice, and youth services. We work with governments, employers, and local partners to design and deliver services that solve complex challenges caused by social and technological change. Our services improve opportunities and help create strong societies in which people have the independence, knowledge, and know-how to thrive.

What We Offer
  • 25 days annual leave plus bank holidays with the opportunity to salary trade extra.
  • EAP Support program available 24/7 with access to 6 x counseling sessions.
  • Private Medical Insurance.
  • Eye care vouchers with help to purchase new glasses.
  • Life assurance.
  • Online discount shopping via Perks at Work.
  • Cycle to Work scheme.
  • Season ticket loan.
  • Up to two days each year dedicated to Community Giving (Volunteering).
  • Access to Salary Finance; financial education and advice.
  • The opportunity to buy extra perks such as critical Illness Cover and dental insurance.

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