Estée Lauder Counter Manager
4 weeks ago
Job Summary:
Estée Lauder is a leading beauty brand seeking a dynamic Counter Manager to lead and develop a high-performing team of Sales Advisors. The successful candidate will be responsible for creating and executing a business plan to drive sales, customer service, and operational targets.
This is an exceptional opportunity for a retail professional to take on a leadership role and develop their skills in business planning, coaching, and team management. The Counter Manager will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, and exceptional customer relationship management.
Key Responsibilities:
- Lead, coach, and develop a high-performing team of Sales Advisors to achieve sales, customer service, and operational targets.
- Create and execute a business plan to drive sales, customer service, and operational targets.
- Develop and implement strategies to recruit and retain customers through strategic targeting, impactful in-store events, and exceptional customer relationship management.
- Manage inventory, facilities, and cash reconciliation to ensure efficient store operations.
- Collaborate with the hiring manager to discuss availability and work-life balance.
Requirements:
- Proven retail management/assistant retail management experience preferably within beauty or a fast-paced retail environment.
- Experience setting sales and customer service targets, sales analysis, and staff scheduling.
- Previous retail operations experience including inventory and facilities management and cash reconciliation.
- Proven track record of leading, coaching, and developing a team to succeed.
- Experience of creating and executing in-store events.
- Flexible availability across days/hours.
- Proficient in Microsoft office.
- Proof of right to live and work in the country.
Benefits:
- Competitive industry salary.
- Commission scheme eligibility.
- Annual Leave & Family Leave.
- Product discount/Staff Product Concession monthly credit spend allowance.
- Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme).
- Benefits platform with exclusive discounts and offers.
- Work Life Connections – Employee Assistance Programme.
- Extensive Training & development offering.
Equal Opportunities Employer:
Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
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