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Counter Manager

2 months ago

Tunbridge Wells, Kent, United Kingdom Estée Lauder - Brand Full time

Job Title: Counter Manager - Estée Lauder - Brand

About the Role:

We are seeking a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Advisors to achieve sales, customer service and operational targets.

This is an exceptional opportunity for you to be Chief Executive Officer of your own store/counter. You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in-store events, exceptional customer relationship management and the leadership of a high performing team.

Key Responsibilities:

  • Lead, coach and develop a team of Sales Advisors to achieve sales, customer service and operational targets.
  • Create and execute an agile business plan to recruit and retain customers.
  • Develop and implement strategic targeting and impactful in-store events.
  • Manage customer relationships and ensure exceptional customer service.
  • Lead a high performing team and ensure operational efficiency.

Requirements:

  • Proven retail management/assistant retail management experience preferably within beauty or a fast-paced retail environment.
  • Experience setting sales and customer service targets, sales analysis and staff scheduling.
  • Previous retail operations experience including inventory and facilities management and cash reconciliation.
  • Proven track record of leading, coaching and developing a team to succeed.
  • Experience of creating and executing in-store events.
  • Flexible availability across days/hours.
  • Proficient in Microsoft office.
  • Proof of right to live and work in the country.

About Us:

Estée Lauder - Brand is a leader in prestige beauty, with a commitment to diversity and inclusion. We offer a competitive industry salary, commission scheme eligibility, annual leave and family leave, product discount/staff product concession monthly credit spend allowance, mental health wellbeing initiatives, benefits platform with exclusive discounts and offers, work life connections - employee assistance programme, and extensive training and development offering.

Equal Opportunities Employer:

Estée Lauder - Brand is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.