Customer Experience Representative
2 weeks ago
We are seeking an ambitious and customer-focused Sales Assistant to join our retail team at Outdoor and Cycle Concepts. As a valued member of our team, you will be responsible for delivering exceptional customer service, promoting a wide range of outdoor products, and contributing to the success of our stores.
About the RoleAs a Sales Assistant, you will play a vital role in creating a premium shopping experience for our customers. Your primary responsibilities will include:
- Providing personalized assistance to customers, understanding their needs, and offering tailored solutions
- Modeling company values, maintaining a clean and organized store environment, and working collaboratively with colleagues to achieve outstanding customer satisfaction
- Participating in training sessions to develop product knowledge and enhance existing skills
- Identifying opportunities for upselling and cross-selling
To succeed in this role, you should possess excellent communication skills, a strong work ethic, and a passion for providing exceptional customer service. You will also have a willingness to learn about our products and services, as well as the ability to work effectively in a fast-paced environment.
What We OfferIn return for your hard work and dedication, we offer a competitive hourly rate of £12.10 per hour (£9.81 for under 21's), with opportunities for bonuses and performance-related rewards. You will also enjoy a comprehensive benefits package, including:
- Discounts on our extensive range of outdoor products
- Access to Perkbox, a platform offering exclusive discounts and savings
- A company pension scheme
- Up to 33 days' holiday (in proportion with hours worked) with the option to purchase additional leave
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