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EPoS Technical Support Professional

1 month ago

Portsmouth, Portsmouth, United Kingdom ISR Recruitment Ltd Full time
Job Title: EPoS Technical Support Professional

Location: Hybrid-working - WFH (x2 days) + Portsmouth (x3 days on-site)

Salary: Market Rates (c£26,000 to £30,000 per year)

About the Role:

We are seeking a skilled EPoS Technical Support Professional to join our team at ISR Recruitment Ltd.

The successful candidate will be responsible for installing, upgrading, supporting, and troubleshooting in-house EPoS and Back Office applications.

As an EPoS Technical Support Professional, you will diagnose and quickly resolve a wide range of EPoS, Windows, and networking problems to help minimize downtime.

Key Responsibilities:

  • Install, upgrade, support and troubleshoot in-house EPoS Application
  • Install, upgrade, support and troubleshoot in-house Back Office application
  • Diagnose and quickly resolve a wide range of EPoS, Windows, and networking problems to help minimize downtime
  • Troubleshoot network connectivity in a LAN/WAN environment

Requirements:

  • Over 1 year of experience in an IT Support Technician role desirable
  • Strong customer service experience
  • Ability to meet deadlines and work within a team
  • Understanding of EPoS systems desirable
  • Understanding of Servers, TCP/IP or experience using VNC all desirable