Hardware and Software Support Technician
5 days ago
ISR Recruitment is seeking a highly skilled 1st/2nd Line Support Technician to join our client's team. This role involves providing technical support to customers, installing and troubleshooting in-house EPoS and back office applications, and resolving complex IT issues.
Key Responsibilities
- Install and configure hardware and software systems
- Troubleshoot and resolve technical issues via phone, email, and in-person
- Collaborate with customers to identify and resolve IT problems
- Work closely with the support team to ensure seamless service delivery
Requirements
- Over 1 year of experience in an IT Support Technician role
- Strong knowledge of Servers, TCP/IP, or experience using VNC
- Excellent communication and problem-solving skills
Benefits
We estimate the salary for this position to be around £25,000 - £35,000 per annum, depending on experience. Our client also offers excellent company benefits, including Employer Pension and BUPA.
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