IT Service Desk Technician

13 hours ago


Portsmouth, Portsmouth, United Kingdom ISR Recruitment Ltd Full time
Job Title: IT Service Desk Technician

Location: Hybrid-working - WFH (x2 days) + Portsmouth (x3 days on-site)

Salary: Market Rates (c£26,000 to £30,000 per year)

About the Company:

ISR Recruitment Ltd is seeking a highly skilled IT Service Desk Technician to join our team.

The successful candidate will be responsible for managing work queues and prioritizing calls, ensuring effective communication with customers and escalating issues when required.

Key Responsibilities:

  • Manage work queues and prioritize calls, re-assigning work where and when necessary to ensure compliance with SLA's
  • Provide 1st/2nd line technical support to customers, resolving hardware and software problems via phone, email, and in-person within the EPoS environment
  • Install, upgrade, support and troubleshoot in-house EPoS Application
  • Install, upgrade, support and troubleshoot in-house Back Office application
  • Diagnose and quickly resolve a wide range of EPoS, Windows, and networking problems to help minimize downtime
  • Troubleshoot network connectivity in a LAN/WAN environment

Requirements:

  • Over 1 year of experience in an IT Support Technician role desirable
  • Strong customer service experience
  • Ability to meet deadlines and work within a team
  • Understanding of EPoS systems desirable
  • Understanding of Servers, TCP/IP or experience using VNC all desirable


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