Business Development Manager

3 days ago

Surrey, United Kingdom paretofm Full time

Job Overview

We are seeking a seasoned and dedicated Business Development Manager to oversee the management of a workspace team responsible for facilities, health and safety, engineering, and helpdesk services for our high-profile client based in Surrey. The ideal candidate will be fully accountable for ensuring the successful delivery of services and meeting all contractual obligations.

Key Responsibilities:

  • Client Management:
    • Serve as the primary point of contact for the client, building and maintaining strong relationships.
    • Understand the client's needs, expectations, and objectives, and ensure that services provided meet or exceed these requirements.
    • Regularly communicate with the client to provide updates, address concerns, and solicit feedback.
  • Team Leadership:
    • Lead and manage a diverse team comprising facilities, health and safety, engineering, and reception individuals.
    • Provide guidance, support, and mentorship to team members to ensure optimal performance and development.
    • Foster a collaborative and inclusive work environment that promotes teamwork and employee engagement.
  • Service Delivery:
    • Oversee the delivery of facilities management services, including maintenance, janitorial services, and space management.
    • Ensure compliance with health and safety regulations and implement measures to mitigate risks.
    • Coordinate engineering activities such as equipment maintenance, repairs, and installations.
    • Supervise reception services to ensure a high level of professionalism and customer service.
  • Contractual Compliance:
    • Understand the terms and conditions of the client contract and ensure adherence to all contractual obligations.
    • Monitor service levels and key performance indicators (KPIs) to assess performance against contractual requirements.
    • Take proactive measures to address any deviations or potential issues to ensure contract compliance.
  • Financial Management:
    • Manage the financial aspects of the account, including budgeting, forecasting, and cost control.
    • Track expenditures, analyse financial data, and identify opportunities for cost savings or efficiency improvements.
    • Prepare financial reports and presentations for the client and senior management as required.
  • Reporting:
    • Generate regular reports on service delivery, performance metrics, and financial status.
    • Provide insights and analysis to stakeholders to support decision-making and strategic planning.
    • Ensure timely and accurate reporting to meet both internal and client requirements.

Qualifications and Experience:

  • Bachelor's degree in business administration, Facilities Management, Engineering, or related field.
  • Proven experience in account management or client-facing roles, preferably in facilities management or related industry.
  • Strong leadership and team management skills, with the ability to motivate and inspire others.
  • Excellent communication and interpersonal skills, with the ability to interact effectively with clients, team members, and stakeholders at all levels.
  • Solid understanding of facilities management principles, health and safety regulations, and engineering practices.
  • Financial acumen with experience in budgeting, financial analysis, and reporting.
  • Results-oriented mindset with a focus on delivering high-quality services and achieving client satisfaction.
  • Ability to multitask, prioritize workload, and work effectively in a fast-paced environment.
  • Professional certifications such as CFM (Certified Facility Manager) or PMP (Project Management Professional) are desirable but not essential.
  • The ideal candidate will have experience working in studio environments in the media industry.

Salary: £60,000 - £80,000 per annum.

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