Senior Technical Support Specialist

4 weeks ago


London, Greater London, United Kingdom Lutron Electronics Co., Inc Full time
Key Responsibilities

As a Senior Applications Technical Specialist at Lutron Electronics Co., Inc, you will play a critical role in delivering exceptional customer support and technical expertise to our clients. Your primary focus will be on providing timely and professional assistance via phone and email, offering solutions and information on both stand-alone and system-level products.

You will be responsible for troubleshooting and diagnosing user issues related to Lutron products and systems, documenting problems and solutions in a central database, and escalating them when necessary. Effective communication with other departments within the company will be essential to meet or exceed customer expectations.

To succeed in this role, you will need to develop and maintain technical expertise regarding Lutron products, systems, and services. This may involve undertaking special projects, traveling to job sites occasionally, and answering pre- and post-sales technical questions via email and telephone on both stand-alone and system-level products.

Requirements
  1. Previous experience in an electrical contracting, HVAC installation, telecom/cable installation, security installation, or AV installation environment.
  2. Bachelor's degree in Electronics Engineering Technology (EET), Computer Engineering Technology (CIT), Information Technology (IT) or similar would be advantageous.
  3. In addition to English, proficiency in Italian or French language required.


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