Operations Director – Acosta Full Time Permanent Opportunity
1 week ago
Acosta is a leading sales and marketing company that connects consumers with the brands they love. We are passionate about delivering exceptional results and building long-lasting relationships with our clients and partners.
Job SummaryWe are seeking an experienced Operations Executive to join our team in a full-time permanent capacity. The successful candidate will be responsible for supporting the day-to-day operations of our business, ensuring seamless execution of our strategies and initiatives.
Key Responsibilities- Administration & Data Management
- Ensure accurate and timely download of retailer sales data
- Manage master data management in line with standard process
- Forward enquiries to the relevant contact
- Update and maintain attendance logs and spreadsheets
- Cover reception desk duties as required
- Support holiday cover for the Operations Executive team
- Assist field managers with meeting bookings and travel arrangements
- Technical Support
- Load scripts in line with client objectives for periodic questions
- Validate updates and changes made to Field Execution Tool
- Communicate completion of updates to users
- Support software issues from the field team using Service Now
- Fleet Management
- Main point of contact for fleet-related queries
- Maintain driver and vehicle lists in C-track
- Book and manage hire cars
- Accident management
- Call File Management
- Ensure calls are added/removed when required
- Update address and territory details
- Use Geoplan territory planning tool
- Reporting
- Complete basic reporting tasks using formulas and charts
- Export data from 360 for Field Management team
- Account Briefing Process
- Produce account activity briefs for the field
- Compile visual aids and training documentation
- Set up information in relevant systems
- Client Communication
- First point of contact for operational queries
- Manage client operational requirements
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