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Customer Support Specialist
2 months ago
Our client is a leading distributor of aerospace components.
Job Summary:We are seeking a highly skilled Customer Support Representative to join their team in a fast-paced environment. The ideal candidate will have excellent communication and problem-solving skills, with the ability to work independently and as part of a small team.
Key Responsibilities:- Provide exceptional customer service and support to clients, responding to queries and resolving issues in a timely and professional manner.
- Manage customer accounts, processing orders, and maintaining accurate records.
- Collaborate with internal teams, including sales and product managers, to ensure seamless communication and delivery of services.
- Develop and maintain in-house software systems, ensuring efficient and effective use of technology.
- Stay up-to-date with industry developments and best practices, applying knowledge to improve customer satisfaction and business outcomes.
- Work closely with the manufacturing partner to ensure smooth order processing and delivery.
- Contribute to the development of processes and procedures to improve customer support and overall business performance.
- Excellent communication and problem-solving skills.
- Ability to work independently and as part of a small team.
- Strong analytical and technical skills, with experience in using in-house software systems.
- Knowledge of export compliance and logistics, with the ability to learn and apply new skills.
- High level of numeracy and literacy, with attention to detail and accuracy.
- Ability to work under pressure and meet deadlines.
