Patient Support Coordinator

1 month ago


London, Greater London, United Kingdom The London Clinic Full time

We are seeking a highly organized and detail-oriented Patient Support Coordinator to join our Customer Services team at The London Clinic. As a key member of our team, you will be responsible for ensuring all patient referrals are processed and appointments are booked efficiently in accordance with our policies.

Key Responsibilities:

  • Work closely with the nursing team, pharmacy, consultants, and secretaries to provide support in the patient referral pathway.
  • Act as the point of contact for all patients, ensuring a professional and efficient service.
  • Confirm receipt of referrals and registration for all patients referred for Radiotherapy, Chemotherapy, Hematology, and Molecular Radiotherapy.
  • Request dataset, medical images, and previous treatment information from other secretaries and hospitals.
  • Liaise with the internal Patient Liaison Office (PLO) to ensure insurer authorization or self-payment is sought to allow bookings to proceed.

Requirements:

  • Ability to work effectively with people from a range of diverse backgrounds, as well as a range of healthcare professionals.
  • Strong sense of patient focus and commitment to delivering exceptional customer service in a hospital setting.
  • Able to handle patient data and information in a confidential and sensitive manner.

About The London Clinic:

We are a leading private hospital in the UK, providing expert, individualized treatment and care to our patients. We are dedicated to delivering our three core values of "We go further", "We work as one", and "We personalize care".



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