IT Support Specialist

2 weeks ago


Nottingham, Nottingham, United Kingdom CV-Library Full time
Job Opportunity

We are seeking a skilled IT Support Specialist to join our team at CV-Library.

About the Role

This is an exciting opportunity for a tech-savvy individual who thrives on solving problems, delivering exceptional customer service, and working in a fast-paced role. The ideal candidate must have a real passion for working in the IT sector and ideally wanting to progress further in this field.

Key Responsibilities:
  1. Implement best practices in ITIL.
  2. Stay up-to-date with internal processes, review knowledge articles and online resources, and collaborate with team members to deliver first-time fixes whenever possible.
  3. Contribute to the growth and accuracy of the Service Desk Knowledge Base by submitting new articles and identifying areas of missing or incomplete information.
Requirements:Essential Skills:
  1. Demonstrate empathy, active listening, and a polite, professional telephone manner when interacting with users.
  2. Proven experience handling incidents, requests, or cases within an ITSM toolset, such as ServiceNow.
  3. Experience with Jamf Pro and/or Jamf School, including managing Smart and Static Groups, deploying apps, renewing DEP, VPP, and APNS certificates.
  4. Familiarity with policies and configuration profiles.
  5. Strong experience in diagnosing and resolving hardware and software issues on macOS and iOS devices.
  6. Experience in troubleshooting hardware and software issues on Windows 10 and 11 systems.
  7. Hands-on experience with Active Directory (Azure and On-Prem) and Microsoft 365 (Exchange Online, Teams/SharePoint Admin Centre).
  8. Experience using Microsoft Intune for Device enrollment, App deployment and Device configuration.

The salary for this position is £27,000 - £28,000 per year, based on experience and qualifications.



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