Lead Player Support Specialist Role

2 days ago


Nottingham, Nottingham, United Kingdom Bring It On Full time
About the Role

We are seeking a highly skilled and experienced Lead Player Support Specialist to join our team at Bring It On. In this role, you will be responsible for providing exceptional customer support to our players, managing KYC processes, and developing in-depth knowledge of our game features.

The ideal candidate will have a minimum of 4 years of experience in a customer support role in the gaming or iGaming industry, with 2 years of experience in a management role. They will possess exceptional verbal and written communication skills in English, proficiency with CRM tools, and strong empathy. The salary for this position is approximately $85,000 per year.

Key Responsibilities

  • Provide daily support to our players via various channels.
  • Closely manage KYC processes and follow complex work protocols.
  • Develop an in-depth understanding of our game features, events, and player activities to deliver knowledgeable responses.


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