Customer Service Team Lead
4 days ago
We are seeking an exceptional Customer Service Team Leader to join our rapidly growing ecommerce business. As a key member of our team, you will be responsible for managing a small team of customer service agents, ensuring adherence to KPIs and maintaining our excellent service offering.
Key Responsibilities:- Manage a team of customer service agents to deliver exceptional service to our customers
- Collate and track measures to help us improve as a business
- Provide regular feedback and coaching to your team
- Work alongside the team to handle escalated customer inquiries (email and phone)
- Proven track record in customer service management
- Exceptional leadership skills to motivate employees and drive performance in a dynamic environment
- Ability to work in a fast-paced environment and adapt to changing priorities
- Strong communication and interpersonal skills
- A dynamic and supportive work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
We are passionate about helping our customers achieve their goals and are looking for the very best people to join our team. If you have a passion for delivering exceptional service and are looking for a new challenge, please apply for this exciting opportunity.
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Customer Service Representative
4 days ago
Norwich, Norfolk, United Kingdom Service Service Full timeOutbound Customer Service AdvisorWe are seeking a talented and career-driven individual to join our team as an Outbound Customer Service Advisor. As the initial point of contact for new client enquiries, you will be responsible for establishing relationships with accountants and legal referral partners, generating new business, and providing an outstanding...
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Customer Service Representative
4 days ago
Norwich, Norfolk, United Kingdom Service Service Full timeOutbound Customer Service AdvisorWe are seeking a talented and career-driven individual to join our team as an Outbound Customer Service Advisor. As the initial point of contact for new client enquiries, you will be responsible for establishing relationships with accountants and legal referral partners, generating new business, and providing an outstanding...
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Customer Service Team Lead
3 days ago
Norwich, Norfolk, United Kingdom R13 Recruitment Full timeCustomer Service Team LeaderR13 Recruitment is supporting a dynamic business in their search for a Customer Service Team Leader to join their team in Norwich. This is a fantastic opportunity to lead a team of Customer Service Agents and support customers when queries are escalated.Key Responsibilities:Oversee operations and ensure a smooth customer service...
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Customer Service Team Lead
4 days ago
Norwich, Norfolk, United Kingdom R13 Recruitment Full timeCustomer Service Team LeaderR13 Recruitment is supporting a dynamic business in their search for a Customer Service Team Leader to join their team in Norwich. This is a fantastic opportunity to lead a team of Customer Service Agents and support customers when queries are escalated.Key Responsibilities:Oversee operations and ensure a smooth customer service...
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Customer Service Team Lead
7 days ago
Norwich, Norfolk, United Kingdom Appello Careline Limited. Full timeCustomer Care Team LeaderAs a Customer Care Team Leader at Appello Careline Limited, you will be responsible for leading a team of customer service representatives, ensuring that our members receive exceptional support and service.Key responsibilities include:Overseeing and managing the team to ensure maximum availability for our membersResolving escalated...
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Customer Service Team Lead
7 days ago
Norwich, Norfolk, United Kingdom Appello Careline Limited. Full timeCustomer Care Team LeaderAs a Customer Care Team Leader at Appello Careline Limited, you will be responsible for leading a team of customer service representatives, ensuring that our members receive exceptional support and service.Key responsibilities include:Overseeing and managing the team to ensure maximum availability for our membersResolving escalated...
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Customer Service Team Lead
5 days ago
Norwich, Norfolk, United Kingdom Appello Careline Limited. Full timeCustomer Care Team LeaderAs a key member of our Customer Service leadership team, you will play a vital role in ensuring the highest level of service delivery to our members. Your primary responsibility will be to oversee and manage the team throughout the shift, ensuring maximum availability for our members.Key responsibilities include:Confidently leading...
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Customer Service Team Lead
5 days ago
Norwich, Norfolk, United Kingdom Appello Careline Limited. Full timeCustomer Care Team LeaderAs a key member of our Customer Service leadership team, you will play a vital role in ensuring the highest level of service delivery to our members. Your primary responsibility will be to oversee and manage the team throughout the shift, ensuring maximum availability for our members.Key responsibilities include:Confidently leading...
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Customer Service Team Lead
4 days ago
Norwich, Norfolk, United Kingdom rthirteen recruitment Full timeR13 Recruitment is supporting a dynamic business in their search for a Customer Service Team Leader to join their team in Norwich. In this role, you will be responsible for overseeing operations and ensuring a smooth customer service function, while also managing and supporting a team of Customer Service Advisors.About the RoleOversee the day-to-day...
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Customer Service Team Lead
4 days ago
Norwich, Norfolk, United Kingdom rthirteen recruitment Full timeR13 Recruitment is supporting a dynamic business in their search for a Customer Service Team Leader to join their team in Norwich. In this role, you will be responsible for overseeing operations and ensuring a smooth customer service function, while also managing and supporting a team of Customer Service Advisors.About the RoleOversee the day-to-day...
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Customer Service Team Lead
1 week ago
Norwich, Norfolk, United Kingdom rthirteen recruitment Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Team Leader to join our team in Norwich. As a key member of our customer service function, you will be responsible for overseeing operations and ensuring a smooth customer service experience for our clients.Key ResponsibilitiesManage and support a team of Customer Service...
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Customer Service Team Lead
1 week ago
Norwich, Norfolk, United Kingdom rthirteen recruitment Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Service Team Leader to join our team in Norwich. As a key member of our customer service function, you will be responsible for overseeing operations and ensuring a smooth customer service experience for our clients.Key ResponsibilitiesManage and support a team of Customer Service...
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Customer Service Team Lead
2 weeks ago
Norwich, Norfolk, United Kingdom rthirteen recruitment Full timeAbout the RoleWe are seeking a highly skilled Customer Service Team Leader to join our team in Norwich. As a key member of our customer service function, you will be responsible for overseeing operations and ensuring a smooth customer service experience for our clients.Key ResponsibilitiesManage and support a team of Customer Service Advisors, providing...
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Customer Service Team Lead
2 weeks ago
Norwich, Norfolk, United Kingdom rthirteen recruitment Full timeAbout the RoleWe are seeking a highly skilled Customer Service Team Leader to join our team in Norwich. As a key member of our customer service function, you will be responsible for overseeing operations and ensuring a smooth customer service experience for our clients.Key ResponsibilitiesManage and support a team of Customer Service Advisors, providing...
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Customer Service Team Lead
2 weeks ago
Norwich, Norfolk, United Kingdom rthirteen recruitment Full timeAbout the RoleWe are seeking a highly skilled Customer Service Team Leader to join our team in Norwich. As a key member of our customer service function, you will be responsible for overseeing operations and ensuring a smooth customer service experience for our clients.Key ResponsibilitiesManage and support a team of Customer Service Advisors, providing...
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Customer Service Team Lead
2 weeks ago
Norwich, Norfolk, United Kingdom rthirteen recruitment Full timeAbout the RoleWe are seeking a highly skilled Customer Service Team Leader to join our team in Norwich. As a key member of our customer service function, you will be responsible for overseeing operations and ensuring a smooth customer service experience for our clients.Key ResponsibilitiesManage and support a team of Customer Service Advisors, providing...
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Customer Service Team Lead
1 week ago
Norwich, Norfolk, United Kingdom rthirteen recruitment Full timeAbout the RoleWe are seeking a highly skilled Customer Service Team Leader to join our team in Norwich. As a key member of our customer service function, you will be responsible for overseeing operations and ensuring a smooth customer service experience for our clients.Key ResponsibilitiesManage and support a team of Customer Service Advisors, providing...
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Customer Service Team Lead
1 week ago
Norwich, Norfolk, United Kingdom rthirteen recruitment Full timeAbout the RoleWe are seeking a highly skilled Customer Service Team Leader to join our team in Norwich. As a key member of our customer service function, you will be responsible for overseeing operations and ensuring a smooth customer service experience for our clients.Key ResponsibilitiesManage and support a team of Customer Service Advisors, providing...
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Customer Service Team Lead
1 week ago
Norwich, Norfolk, United Kingdom rthirteen recruitment Full timeAbout the RoleWe are seeking a highly skilled Customer Service Team Leader to join our team in Norwich. As a key member of our customer service function, you will be responsible for overseeing operations and ensuring a smooth customer service experience for our clients.Key ResponsibilitiesManage and support a team of Customer Service Advisors, providing...
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Customer Service Team Lead
1 week ago
Norwich, Norfolk, United Kingdom rthirteen recruitment Full timeAbout the RoleWe are seeking a highly skilled Customer Service Team Leader to join our team in Norwich. As a key member of our customer service function, you will be responsible for overseeing operations and ensuring a smooth customer service experience for our clients.Key ResponsibilitiesManage and support a team of Customer Service Advisors, providing...