Private Patient Sales Representative
7 days ago
Private Patient Sales Representative
Spire Healthcare is seeking a Private Patient Sales Representative to provide exceptional customer service to patients making enquiries into the hospital by telephone and email.
Key Responsibilities:
- Professional handling of self-pay enquiries, capturing enquirers' details, booking appointments, resolving queries, giving information, providing advice and practical help
- Converting enquiries to outpatient appointments
- Meeting team and individual targets relating to conversion, revenue and appointments
- Attending patient information events to represent Spire Healthcare and our services
- Learning skills required to assist in outpatient appointments team as and when required
- Providing customers with excellent after-sales service
Requirements:
- Excellent interpersonal skills
- First-rate organisational skills and attention to detail
- A good grasp of standard IT packages (e.g. Microsoft Outlook, Excel and SAP)
- High level of customer service
- Healthcare experience
- Experience in sales or a contact centre based role
Benefits:
- Competitive salary
- Comprehensive benefits package including 35 days annual leave, employer and employee contributory pension, 'Spire for you' reward platform, free annual Bupa wellness screening, private medical insurance and life assurance
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