Private Patient Sales Representative

7 days ago


Southampton, Southampton, United Kingdom Spire Healthcare Full time

Private Patient Sales Representative

Spire Healthcare is seeking a Private Patient Sales Representative to provide exceptional customer service to patients making enquiries into the hospital by telephone and email.

Key Responsibilities:

  • Professional handling of self-pay enquiries, capturing enquirers' details, booking appointments, resolving queries, giving information, providing advice and practical help
  • Converting enquiries to outpatient appointments
  • Meeting team and individual targets relating to conversion, revenue and appointments
  • Attending patient information events to represent Spire Healthcare and our services
  • Learning skills required to assist in outpatient appointments team as and when required
  • Providing customers with excellent after-sales service

Requirements:

  • Excellent interpersonal skills
  • First-rate organisational skills and attention to detail
  • A good grasp of standard IT packages (e.g. Microsoft Outlook, Excel and SAP)
  • High level of customer service
  • Healthcare experience
  • Experience in sales or a contact centre based role

Benefits:

  • Competitive salary
  • Comprehensive benefits package including 35 days annual leave, employer and employee contributory pension, 'Spire for you' reward platform, free annual Bupa wellness screening, private medical insurance and life assurance


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