Private Patient Sales Representative
1 month ago
Spire Southampton Hospital is seeking a skilled Private Patient Sales Advisor to provide exceptional customer service to patients making inquiries about our hospital's services.
Key Responsibilities:
- Handle self-pay inquiries via phone and email, capturing enquirer details, booking appointments, and resolving queries.
- Convert enquiries to outpatient appointments, meeting team and individual targets for conversion, revenue, and appointments.
- Represent Spire Healthcare at patient information events, promoting our services and expertise.
- Develop skills to assist in outpatient appointments as required.
- Provide excellent after-sales service to customers.
Requirements:
- Excellent interpersonal and organisational skills, with a high level of customer service.
- Good grasp of standard IT packages, including Microsoft Outlook, Excel, and SAP.
- Healthcare experience and experience in sales or a contact centre based role.
Benefits:
- Competitive salary and comprehensive benefits package, including 35 days annual leave, employer and employee contributory pension, and private medical insurance.
- Opportunities for professional development and career growth within Spire Healthcare.
Spire Healthcare is a leading independent hospital group, committed to delivering world-class care and exceptional patient experiences. We celebrate diversity and are an equal opportunities employer, dedicated to creating an inclusive culture for all.
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Private Patient Sales Representative
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