Private Patient Sales Advisor
4 weeks ago
Private Patient Sales Advisor Role
Spire Southampton Hospital is seeking a skilled Private Patient Sales Advisor to provide exceptional customer service to patients making enquiries into the hospital by telephone and email.
Key Responsibilities:
- Handling self-pay enquiries, capturing enquirers details, booking appointments, resolving queries, giving information, providing advice and practical help.
- Converting enquiries to outpatient appointments.
- Meeting team and individual targets relating to conversion, revenue and appointments.
- Representing Spire Healthcare and our services at patient information events.
- Providing customers with excellent after-sales service.
Requirements:
- Excellent interpersonal skills.
- First-rate organisational skills and attention to detail.
- A good grasp of standard IT packages (e.g. Microsoft Outlook, Excel and SAP).
- High level of customer service.
- Healthcare experience.
- Experience in sales or a contact centre based role.
Benefits:
- Competitive salary.
- Comprehensive benefits package including 35 days annual leave, employer and employee contributory pension, 'Spire for you' reward platform, free annual Bupa wellness screening, private medical insurance, life assurance and free onsite car park.
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