Customer Service Coordinator

1 month ago


Wolverhampton, Wolverhampton, United Kingdom Tyman UK & Ireland Full time

Delivering Exceptional Customer Experiences

We are seeking an experienced Customer Service Administrator/ Customer Advisor to join our team in Tyman UK & Ireland. This role involves providing high-quality customer service to key accounts via telephone and email, achieving service targets, and identifying opportunities to enhance customer experience.

  • Deliver exceptional customer experiences, meeting individual and team targets.
  • Offer proactive solutions to improve customer satisfaction.
  • Ensure database accuracy and up-to-date information.

Requirements:

  • Customer account management experience with a proven track record of success.
  • Commercial awareness and experience with KPIs, order values, and IT systems.
  • Proven problem-solving skills and creative approach to delivering results.

About the Role:

This is an exciting opportunity to work with a leading company that transforms living and working spaces through expert touch. As a Customer Service Administrator/ Customer Advisor, you will be part of a global team of over 4000 employees and enjoy comprehensive training, regular safety checks, and open communication.

What We Offer:

  • A competitive salary of £30,000 - £40,000 per annum, depending on experience.
  • 25 days holiday plus bank holidays.
  • Holiday purchase scheme.
  • Pension match up to 7%.
  • 4 x salary life assurance.
  • Enhanced maternity, paternity, adoption, and shared parental leave.
  • Employee assistance programme.
  • Cycle to work scheme.
  • Free eye tests.
  • Subsidised canteen.
  • Volunteering and team building days.


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