Customer Service Coordinator
3 days ago
Delivering Exceptional Customer Experiences
We are seeking an experienced Customer Service Administrator/ Customer Advisor to join our team in Tyman UK & Ireland. This role involves providing high-quality customer service to key accounts via telephone and email, achieving service targets, and identifying opportunities to enhance customer experience.
- Deliver exceptional customer experiences, meeting individual and team targets.
- Offer proactive solutions to improve customer satisfaction.
- Ensure database accuracy and up-to-date information.
Requirements:
- Customer account management experience with a proven track record of success.
- Commercial awareness and experience with KPIs, order values, and IT systems.
- Proven problem-solving skills and creative approach to delivering results.
About the Role:
This is an exciting opportunity to work with a leading company that transforms living and working spaces through expert touch. As a Customer Service Administrator/ Customer Advisor, you will be part of a global team of over 4000 employees and enjoy comprehensive training, regular safety checks, and open communication.
What We Offer:
- A competitive salary of £30,000 - £40,000 per annum, depending on experience.
- 25 days holiday plus bank holidays.
- Holiday purchase scheme.
- Pension match up to 7%.
- 4 x salary life assurance.
- Enhanced maternity, paternity, adoption, and shared parental leave.
- Employee assistance programme.
- Cycle to work scheme.
- Free eye tests.
- Subsidised canteen.
- Volunteering and team building days.
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