Technical Solutions Specialist

20 hours ago


Nationwide, United Kingdom Recreo Global Full time
Join Our Team as a Field Service Engineer

Recreo Global is a leading provider of cutting-edge technical solutions to the food industry. With a global presence spanning over 30 countries, we are dedicated to enhancing the efficiency, safety, and quality of food production and processing.

About the Role

We are seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for installing, training, and maintaining our advanced equipment at customer sites.

Key Responsibilities
  • Installation and setup of our product range, including X-ray, intelligent slicing, industrial washing, metal detection, weighing, and combining electrical, mechanical, pneumatic, and embedded controllers and servo systems.
  • Providing training to client maintenance personnel, completing on-site evaluations, installing machine enhancements, and testing/calibration of equipment to ensure compliance with production and regulatory bodies.
  • Completing proactive courtesy calls to customers, carrying out remote customer servicing, equipment repair, and troubleshooting over the phone, and performing in-house product testing and/or demos.
  • Providing support to our production team, as required.
  • Assisting in the commissioning of finished products by wiring motors, e-stops, isolators, control panels, etc.
Requirements
  • Electrical or instrumentation abilities with relevant experience.
  • Experience in the installation, training, calibration, repair, and maintenance of highly technical advanced equipment.
  • Field service and/or troubleshooting experience.
  • Working knowledge of computers and most common software packages.
  • Working knowledge of MS SQL, an advantage.
  • Ability to produce technical presentations and deliver training effectively.
  • Highly organized and self-motivated with a flexible approach to work, location, and hours.
  • Excellent communication and interpersonal skills.
  • Customer-focused, with a passion for building strong relationships with internal and external customers.
  • Willingness and ability to travel to visit customers, with approximately 60-80% travel as part of the role.
  • Happy to travel and work out of hours/weekends as required, with food factory environments and overtime available.
Package

We offer a competitive salary of approximately £40-45,000 (dependent upon experience), overtime at 1.5x, a company car, and a pension contribution (TBC).



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