Front Office Team Lead

2 days ago


Manchester, United Kingdom Holiday Inn Manchester City Centre Full time
Job Title: Front Office Team Lead

Estimated Salary: £32,000 - £42,000 per annum

About the Role

We are seeking a highly experienced and motivated individual to join our team as Front Office Team Lead at Holiday Inn Manchester City Centre. As a key member of our front office team, you will be responsible for leading and developing a team of receptionists and reservations coordinators.

You will work closely with the Reception Manager to drive sales opportunities, maximize revenue, and enhance the guest experience. Your primary focus will be on providing exceptional customer service, ensuring that all guests receive a warm welcome and feel valued throughout their stay.

To succeed in this role, you will need to have excellent communication skills, be able to lead by example, and motivate your team to deliver outstanding results. You will also be expected to keep up-to-date with competitor hotels and the local market, identifying new business opportunities and driving growth.

Key Responsibilities:

  • Lead and develop a team of front office staff
  • Drive sales opportunities and maximize revenue
  • Enhance the guest experience through exceptional customer service
  • Monitor competitor activity and identify new business opportunities

Requirements:

  • Experience in a similar role, preferably within the hospitality industry
  • Excellent leadership and communication skills
  • Ability to work under pressure and meet deadlines
  • Strong commercial awareness and ability to drive growth

Benefits:

  • Worldwide travel discounts
  • Use of onsite gym
  • Uniform provided
  • Subsidised carparking, subject to availability
  • Everyday discounts at highstreet stores
  • Meals on shift


  • Manchester, United Kingdom Staycity Group Full time

    We are seeking a highly skilled Front Office Manager to join our team at Staycity Group, Europe's leading Aparthotel provider.Job OverviewThe successful candidate will be responsible for ensuring the smooth running of the front desk, breakfast, and bar area on a daily basis, liaising between guests and departments.About Our Company:Staycity Group operates 24...


  • Manchester, United Kingdom Copthorne Hotel Manchester Full time

    We are looking for an experienced Assistant Front Office Manager to join our dynamic team at the Copthorne Hotel Manchester.In this key role, you will be responsible for:Managing the Front Office team and ensuring smooth hotel operationsDeveloping and implementing effective Front Office strategiesBuilding strong relationships with colleagues and guestsTo...

  • Front Office Lead

    2 days ago


    Manchester, United Kingdom Holiday Inn Manchester City Centre Full time

    About the RoleWe are seeking an experienced Front Office Lead to join our team at the Holiday Inn Manchester City Centre. As a key member of our front office team, you will be responsible for providing outstanding customer service, ensuring that every guest has a memorable stay with us.You will lead and develop your team to deliver exceptional results, drive...


  • Manchester, United Kingdom Treehouse Manchester Full time

    Grow with us...The Front Office team at Treehouse Hotels are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brands best self.We...


  • Manchester, United Kingdom Motel One Manchester-Piccadilly Full time

    Job SummaryMotel One Manchester-Piccadilly is seeking a skilled Front Office Agent to provide exceptional guest service and support to our hotel team. This role is ideal for individuals with a passion for hospitality and a desire to work in a fast-paced environment.Key ResponsibilitiesEnsuring a warm and welcoming experience for guests from check-in to...


  • Manchester, United Kingdom CV-Library Full time

    Job Title: Front Office Team MemberWe are seeking a highly motivated and experienced Front Office Team Member to join our Client Experience Team at CV-Library. As the first point of contact for incoming telephone calls, you will play a vital role in delivering world-class service to exceed our members' expectations.The successful candidate will be...


  • Manchester, United Kingdom Copthorne Hotel Manchester Full time

    We are seeking a skilled Hotel Front Office Manager to join our team at the Copthorne Hotel Manchester.Job OverviewThe successful candidate will be responsible for leading the Front Office team and ensuring excellent customer service is provided to all guests. The role involves supervising staff, managing front desk operations, and maintaining high standards...


  • Manchester, United Kingdom 1 Hotels Full time

    Company OverviewThe Front Offices at SH Hotels & Resorts are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team. They are the first to meet our guests and have the opportunity to provide them with impeccable service, reflecting a first glimpse of the brand's best self.


  • Manchester, United Kingdom Crowne Plaza Manchester Airport Full time

    **Front Office Team Member**: **CP Manchester Airport****: **The Opportunity** We are looking for a highly motivated and customer-focused individual to join our hotel as a Front Office Team Member. As the first point of contact for our guests, you will play a crucial role in creating a memorable and seamless guest experience. **Responsibilities**: -...


  • Manchester, United Kingdom Staycity Group Full time

    Staycity Group is Europe's premier Aparthotel provider, boasting 24 fantastic properties across the continent.We operate under two distinct brands: Staycity Aparthotels – A home away from home, where the guest can unwind in comfortable and spacious surroundings and enjoy best-in-class guest service from our team.Wilde by Staycity – A premium lifestyle...


  • Manchester, United Kingdom Tabletable Full time

    Front of House Team Lead Job SummaryWe are seeking a skilled Restaurant Supervisor to lead our Front of House team at The Bishopsgate Table Table in Manchester. As a key member of our management team, you will play a vital role in ensuring exceptional customer service.About the Role:The successful candidate will possess excellent leadership and...


  • Manchester, United Kingdom Staycity Group Full time

    Staycity Group is Europe’s premier Aparthotel provider, boasting 24 fantastic properties across the continent.We operate under two distinct brands:Staycity Aparthotels – A home away from home, where the guest can unwind in comfortable and spacious surroundings and enjoy best-in-class guest service from our team.Wilde by Staycity – A premium lifestyle...


  • Manchester, United Kingdom Copthorne Hotel Manchester Full time

    The Copthorne Hotel Manchester is seeking an experienced Assistant Front Office ManagerDo you have hotel Front Office experience at supervisory level?Are you an excellent service provider?Are you looking for an exciting new opportunity?If youve answered yes to the above, we could be an ideal opportunity for you.As Assistant Front Office Manager,...


  • Manchester, United Kingdom Marriott Manchester Victoria and Albert Hotel Full time

    **About us**: As the #1 leader in hospitality worldwide, Marriott International has 8100+ hotel properties and 30 top hotel brands. We’re in 133 countries and territories, and we’re still growing. Unmatched opportunities await you! The next step in your career could lead to your greatest adventure. Manchester Marriott Victoria & Albert Hotel, a striking...


  • Manchester, United Kingdom Signify Technology Full time

    Lead Front End Developer Location: UK, fully remote (London office if you want to go in) Pay: £80-90k Skills: React, Typescript, GraphQL, AWS Why join High-impact role where you will be main front end authority across the team Enjoy genuinely complex challenges on a very complicated, feature-rich platform Continue implementation of host of new AI features...


  • Manchester, United Kingdom Aimbridge Hospitality Full time

    Offering a modern feel and experience aimed at the 'Gen Z' market, this new build hotel is located just outside Manchester airport and is the first of its kind in the UK under the TRIBE brand. Once complete, the nine-storey, 12,300m2 hotel will feature 412 rooms and suites, restaurant and bar and a gym. As a key part of this Launch, were looking to recruit...

  • Security Officer

    7 months ago


    Manchester, United Kingdom Bidvest Noonan Full time

    **About The Role**: **Title: Security Officer Front of House** **Location: Manchester, M3 3HF** **Pay: £12** **Shift: Days/Nights - weekends (16 hours)** A fantastic opportunity has arisen within Bidvest Noonan for a Security Officer Front of House, who will work at our client’s prestigious site. You must be able to demonstrate and deliver high...


  • Manchester, United Kingdom Treehouse Manchester Full time

    Grow with us...The front office = the heart of every single one of our hotels.Its the team who first greets guests when they step inside Treehouse Hotel Manchester, tends to their every request, and introduces them to the brand.Supervising that team is a big job, because it requires a diverse range of skills, from analytical thinking and problem solving to...


  • Manchester, United Kingdom Accor Hotels Full time

    Job Title: Adult's Duty ManagerWe are seeking an experienced and skilled Adult's Duty Manager to oversee day-to-day Front Office operations in our luxurious seven-storey hotel.Manage guest complaints and emergencies with a high level of professionalism and attention to detail.Participate in hotel crisis and fire teams to ensure the safety and security of our...


  • Manchester, United Kingdom LGH Hotels Management Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our hotel team as a Front Office Team Member. As the first point of contact for our guests, you will play a crucial role in creating a memorable and seamless guest experience.ResponsibilitiesProvide exceptional customer service to all guests, including check-in, check-out,...