Front Office Team Lead
2 days ago
Estimated Salary: £32,000 - £42,000 per annum
About the RoleWe are seeking a highly experienced and motivated individual to join our team as Front Office Team Lead at Holiday Inn Manchester City Centre. As a key member of our front office team, you will be responsible for leading and developing a team of receptionists and reservations coordinators.
You will work closely with the Reception Manager to drive sales opportunities, maximize revenue, and enhance the guest experience. Your primary focus will be on providing exceptional customer service, ensuring that all guests receive a warm welcome and feel valued throughout their stay.
To succeed in this role, you will need to have excellent communication skills, be able to lead by example, and motivate your team to deliver outstanding results. You will also be expected to keep up-to-date with competitor hotels and the local market, identifying new business opportunities and driving growth.
Key Responsibilities:
- Lead and develop a team of front office staff
- Drive sales opportunities and maximize revenue
- Enhance the guest experience through exceptional customer service
- Monitor competitor activity and identify new business opportunities
Requirements:
- Experience in a similar role, preferably within the hospitality industry
- Excellent leadership and communication skills
- Ability to work under pressure and meet deadlines
- Strong commercial awareness and ability to drive growth
Benefits:
- Worldwide travel discounts
- Use of onsite gym
- Uniform provided
- Subsidised carparking, subject to availability
- Everyday discounts at highstreet stores
- Meals on shift
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