Front Office Team Lead

2 weeks ago


Manchester, United Kingdom Staycity Group Full time

We are seeking a highly skilled Front Office Manager to join our team at Staycity Group, Europe's leading Aparthotel provider.

Job Overview

The successful candidate will be responsible for ensuring the smooth running of the front desk, breakfast, and bar area on a daily basis, liaising between guests and departments.

About Our Company:

Staycity Group operates 24 fantastic properties across the continent under two distinct brands: Staycity Aparthotels and Wilde by Staycity. We offer competitive rates of pay with incentives (Salary: €35,000 - 40,000 per annum).

Your Role and Responsibilities:

  • Support the Front Office Manager to ensure efficient service delivery.
  • Monitor and action guest feedback, resolving any client disputes and complaints professionally.
  • Supervise department employees, maintaining correct standards and methods of service.
  • Manage and motivate a team of direct reports, deputizing in the absence of the Front Office Manager.
  • Maintain exceptional guest experience through training and motivation.
  • Prioritize quality improvements.

Required Skills and Qualifications:

  • Previous hotel/hospitality management experience in a similar standard of property.
  • Strong written and verbal English.

What We Offer:

  • Competitive salary with opportunities for growth.
  • Continuous personal and professional development opportunities.
  • Accommodation options for relocation.
  • Excellent discounts in all our properties for you, your family, and friends.
  • Complimentary gym facilities at available properties.


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