Customer Service Coordinator
4 weeks ago
About the Role
This role is responsible for ensuring the smooth operation of the Chapeltown Distribution Centre, handling customer inquiries, and maintaining accurate records. The ideal candidate will have experience in contract logistics warehouse administration and excellent communication and organisational skills.
Key Responsibilities
- Coordinate all aspects of the purchase ledger, from purchase requisition to invoice receipt.
- Ensure all invoices are checked for compliance with expected costs and investigate any discrepancies.
- Maintain local files to track capital and revenue spend.
- Monitor site consumables and purchase these items to ensure adequate supplies.
- Work with procurement to ensure Chapeltown requirements are met.
- Arrange travel and accommodation for Chapeltown meetings.
- Provide site inductions to contractors and visitors.
- Ensure all MHE are serviced and repaired according to HSE guidelines.
- Keep customer service KPIs and trackers up to date.
- Update the Global Facilities Carbon Calculator to reflect the site's carbon footprint.
- Respond to customer claims within agreed timescales.
- Act as the first point of contact for customer service-related queries.
Requirements
- Experience in pharma and healthcare supply chain.
- Excellent communication and organisational skills.
- Good knowledge of financial systems and month/year end process.
- Self-starter capable of working with minimum supervision.
- Flexible and able to work accurately under pressure.
- Team player with the self-drive to be proactive and add value.
- Proficient in MS Excel and familiar with Stock Management System.
- Knowledge of Good Distribution Practice.
About Us
Kuehne+Nagel is a proud holder of the Gold Covenant, a forces-friendly employer who recognises the skills, expertise, and value service leavers bring to our organisation. We offer a great working environment, competitive pay rates, and superb training opportunities. We are happy to talk about flexible working and offer a range of benefits, including 26 days holidays, 2 volunteering days, and a tailored personal development and training programme.
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