Customer Service Representative

2 days ago

Bedlington, Northumberland, United Kingdom Lidl in Deutschland Full time

About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Assistant. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a high level of product knowledge, and contributing to a positive and efficient store environment.

Key Responsibilities

  • Provide excellent customer service, responding to customer queries and requests in a timely and professional manner
  • Efficiently process customer transactions, including handling cash, credit card payments, and operating a cash register
  • Restock shelves, maintain store displays, and ensure a clean and organized store environment
  • Work collaboratively with colleagues to achieve sales targets and maintain a high level of customer satisfaction
  • Participate in visual merchandising and store displays to create an engaging and attractive shopping experience

What We Offer

  • A competitive hourly pay rate, with opportunities for overtime and bonuses
  • A comprehensive benefits package, including 30-35 days' holiday (pro rata), 10% in-store discount, and pension scheme
  • Opportunities for career development and progression within the company
  • A supportive and inclusive work environment, with a focus on teamwork and collaboration

Requirements

  • Previous experience in a retail or customer-facing role
  • Excellent communication and interpersonal skills
  • Ability to work flexibly, including evenings and weekends
  • Basic math skills and accuracy when handling cash and operating a cash register

What to Expect

As a Customer Assistant at Lidl, you can expect a dynamic and fast-paced work environment, with opportunities to develop your skills and advance your career. We offer a competitive salary and benefits package, as well as a supportive and inclusive work environment.

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