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Business Services and Marketing Coordinator

2 months ago

Bedlington, Northumberland, United Kingdom Stephanie Ward Online Business Services Ltd Full time
Job Title: Business Services and Marketing Assistant

We are seeking a highly skilled and empathetic Business Services and Marketing Assistant to join our team at Stephanie Ward Online Business Services Ltd. As a pioneering organization dedicated to supporting neurodivergent entrepreneurs, we are committed to creating a supportive and inclusive environment for our employees.

Key Responsibilities:
  • Provide exceptional customer service and support to our clients, including remote customer enquiries and support
  • Manage and respond to emails, phone calls, and video calls from clients in a timely and professional manner
  • Assist with scheduling appointments and managing calendars to ensure seamless customer service
  • Provide administrative support, including document preparation and data entry, to ensure accurate and efficient record-keeping
  • Collaborate with team members to ensure seamless customer service and support
  • Maintain accurate records of customer interactions and transactions
  • Troubleshoot and resolve customer issues in a timely manner
  • Support the team with additional tasks as needed
Required Skills and Qualifications:
  • Proficiency in Google Workspace (Docs, Sheets, Slides, etc.) and Microsoft Office
  • Excellent communication skills, both written and verbal
  • Strong organizational and multitasking abilities
  • Basic marketing skills and understanding of marketing principles
  • Empathetic and patient demeanor, with a customer-first attitude
  • Ability to work independently and as part of a team
  • Willingness to work in person every day
Bonus Points For Applicants Who:
  • Have fundraising experience or are eager to learn
  • Have admin/clerking experience
  • Know BSL or are willing to learn
  • Have web development skills
  • Thrive in dynamic environments and can hit the ground running
  • Have a great sense of humor
Benefits:
  • Company pension and performance-based perks
  • Opportunity to work in a supportive and inclusive environment
  • Professional development opportunities
  • Competitive salary

We are looking for a candidate who is passionate about making a difference in the lives of neurodivergent entrepreneurs and is eager to learn and grow with our team. If you are a motivated and empathetic individual with excellent communication skills, we encourage you to apply.