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Customer Service Representative

2 months ago

Bedlington, Northumberland, United Kingdom Lidl Full time
{"title": "Customer Service Representative", "content": "Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our store team, you will be responsible for providing exceptional customer service, maintaining a clean and organized store environment, and working collaboratively with colleagues to achieve sales and customer satisfaction goals.

Key Responsibilities
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner
  • Maintain a clean and organized store environment, including restocking shelves, facing merchandise, and ensuring a safe and secure store
  • Work collaboratively with colleagues to achieve sales and customer satisfaction goals, including participating in visual merchandising and inventory management
  • Process customer transactions accurately and efficiently, including handling cash, credit card, and mobile payments
  • Participate in ongoing training and development to improve customer service skills and product knowledge
Requirements
  • Excellent customer service skills, with the ability to work effectively with customers from diverse backgrounds
  • Ability to work in a fast-paced environment, with a focus on providing exceptional customer service
  • Basic math skills, with the ability to handle cash and process transactions accurately
  • Ability to lift up to 25 pounds, with frequent bending, stooping, and standing
  • Availability to work a variety of shifts, including mornings, afternoons, evenings, and weekends
What We Offer
  • Competitive hourly rate, with opportunities for advancement and professional growth
  • Comprehensive training program, including ongoing development and support
  • Opportunities for advancement and career growth, including opportunities to become a team leader or department manager
  • Discounts on store merchandise and services
  • A fun and dynamic work environment, with a focus on teamwork and collaboration
", "lang_code": "en-US"}