Senior Business Development Manager

1 month ago

Bournemouth, Bournemouth, United Kingdom https:jobs-redefined.cositemap Full time
Job Description

Explore new opportunities in the Investment Middle Office Services Team

As an Investment Middle Office Services (IMOS) Client Operations - Senior Associate in the IMOS team, you will be responsible for managing the lifecycle of products from broker matching to client reporting, ensuring timely settlement of trades and cash, and managing claims and overdrafts.

The IMOS team provides a single, accurate investment portfolio upon which to base investment activities, and your key responsibility is to deliver premier service and ensure the accurate and timely delivery of this portfolio to our end clients.

Key Responsibilities:

  • Be a point of contact within the Global/Regional Client Facing Trade Operations team for a client, or clients, and internal partners to build strong relationships and support key interactions
  • Participate and lead, where required, in client service reviews and other client meetings
  • Take ownership and/or oversight of the various components of the daily operational activities essential to the construction and delivery of client reporting
  • Be a communication source for escalation of issues, service updates, and progress updates for the Client or across internal partners
  • Seek opportunities and take ownership of initiatives to improve service levels and efficiency for J.Morgan and the Client
  • Maintain robust standard operating policies (SOPs), procedures, and guidelines to meet corporate risk and control standards and principles
  • Take ownership and/or active participation of key projects or tasks to ensure the continued IMOS global strategy is maintained as required
  • Build solid and interactive internal relationships with our global operations partners, client service, and other products, including Front Office, Performance & Risk, and Compliance teams
  • Work with management to achieve 100% timeliness and accuracy and seamless integration in a 'follow the sun' model
  • Take ownership and have oversight, where necessary, of transaction lifecycle management

Required Qualifications, Capabilities, and Skills:

  • Demonstrated leadership experience across process, risk, and control within Investment Operations, including managing change
  • Excellent client-facing skills and communication style, comfortable dealing with key clients
  • Proven ability to lead teams across multiple locations
  • Attested track record of successfully working to deadlines, with accountability and responsibility for independent workload
  • Experience of Investment Operations (Trades, Cash, and Reconciliations)
  • Experience of Reconciliations and transaction lifecycle management
  • Excellent problem-solving skills to identify, understand, and address operational and technical issues
  • Strong communication skills, both written and verbal, including the ability to develop relationships across the various stakeholders, including senior business executives

Preferred Qualifications, Capabilities, and Skills:

  • Ability to communicate effectively across multiple levels of the organization
  • Ability to work cross-functionally with technology, service, product, and other operations teams to manage the entire trade operations client service delivery
  • Ability to be flexible, follow, and meet tight deadlines, organize, and prioritize work, and meet the clients' expectations
  • Self-starter with the ability to learn quickly

About Us

J.Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals, and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength, and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

About the Team

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets, and securities services. The world's most important corporations, governments, and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk, and extend liquidity in markets around the world.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.

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