Front Desk Ambassador

2 weeks ago

Salford, Salford, United Kingdom The Lowry Hotel Full time
Role Overview

An exciting opportunity has arisen for a skilled Front Desk Ambassador to join our dynamic Front of House team at the prestigious The Lowry Hotel in Manchester.

This guest-facing role involves working as part of a close-knit team, ensuring all guests receive a warm and personalized welcome throughout their stay. As a key ambassador for the hotel, you will be responsible for delivering exceptional customer service, responding to guest requests, and maintaining the highest standards of professionalism and courtesy.

Key Responsibilities
  • Receive, register, and room guests on arrival, ensuring a seamless and efficient check-in process.
  • Provide exceptional customer service, responding to guest requests and resolving any issues in a timely and professional manner.
  • Work collaboratively with the Front of House team to maintain a high level of service standards and ensure a positive guest experience.
  • Operate cash handling and cashiering systems, maintaining accurate records and adhering to hotel policies and procedures.
  • Participate in ongoing training and development to enhance skills and knowledge, ensuring compliance with hotel standards and best practices.
Requirements

To be successful in this role, you will possess:

  • Previous experience in a similar role, preferably in a high-end hotel environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with guests and colleagues.
  • A strong focus on delivering exceptional customer service, with a passion for ensuring guest satisfaction.
  • Ability to work effectively in a fast-paced environment, managing multiple tasks and priorities with ease.
  • Basic computer skills and knowledge of hotel software systems, preferably Opera.
What We Offer

In return for your dedication to delivering exceptional service and standards, we offer:

  • Excellent training and development opportunities, ensuring you stay up-to-date with the latest industry trends and best practices.
  • A competitive salary and benefits package, including hotel discounts, uniforms, and meals on duty.
  • A dynamic and supportive work environment, with opportunities to grow and develop your career.
  • A chance to work with a renowned hotel brand, recognized for its commitment to excellence and customer satisfaction.

The Lowry Hotel is an Equal Opportunities employer, committed to diversity and inclusion in all aspects of our business.

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