Front Desk Ambassador
4 weeks ago
The Front Desk Ambassador Role
We are seeking an experienced and skilled Front Desk Ambassador to join our team at The Lowry Hotel in Manchester. As a key member of our Front of House team, you will be responsible for providing exceptional guest service and ensuring that all guests receive a warm and welcoming experience during their stay.
Key Responsibilities
- Receive and register guests on arrival, ensuring accurate and efficient check-in processes.
- Provide personalized service to guests, responding to their needs and requests in a prompt and professional manner.
- Work closely with the Front of House team to ensure seamless communication and coordination.
- Maintain a high level of knowledge of hotel services and amenities, making recommendations to guests as needed.
Requirements
- Previous experience in a similar role, preferably in a five-star hotel environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
- Ability to work a shift basis, including weekends and bank holidays.
- Knowledge of Opera is preferred but not required, as full training will be provided.
Benefits
- Excellent training and development opportunities to enhance your skills and career prospects.
- Competitive salary and benefits package, including hotel discounts and meals on duty.
- Access to wider benefits platform, including access to online training facilities and death in service benefit.
As a Front Desk Ambassador at The Lowry Hotel, you will have the opportunity to work in a dynamic and fast-paced environment, delivering exceptional guest service and contributing to the hotel's reputation as a leading five-star hotel in Manchester.
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